IT Delivery Manager

Zurich Insurance; Highgate; Hybrid; GBP 75,000 - 90,000; Full time

Job summary

A leading insurance firm is seeking an IT Delivery Manager to lead their Corporate Life & Pensions technology team. This role involves driving technology initiatives and collaborating with global stakeholders while ensuring compliance and performance standards. The ideal candidate has extensive experience in application design, agile methodologies, and managing teams. Flexible working options and a dynamic corporate culture make this an exciting opportunity.

Benefits

12% defined non-contributory pension scheme

Annual company bonus

25 days holiday plus bank holidays

Access to private medical insurance

Virtual GP appointments

Discounted gym membership

Free flu jab

Qualifications

• Significant experience in Application Design and Development.
• Hands-on experience in managing programs/projects.
• Delivery experience with .NET technology and Agile methodologies.
• Proficiency in React, .NET, SQL, Azure DevOps, and Rest APIs.
• Knowledge of integrated platform delivery.
• People management and vendor management experience.
• Experience collaborating across countries and cultures.
• Fluency in English; additional languages are an advantage.

Responsibilities

• Lead and inspire a team of technology specialists.
• Plan and deliver new capabilities for CLP solutions.
• Engage with stakeholders, providing technical leadership.
• Oversee IT project delivery and ensure all requirements are met.
• Monitor and report on service performance.
• Champion compliance with IT governance and regulatory standards.
• Manage suppliers involved in CLP platform development.
• Continuously improve agile practices within the team.

Skills

Team leadership

Agile methodologies

React

.NET

Azure DevOps

MS SQL

Rest APIs

Strong communication skills

Tools

Databricks

Mulesoft

Job description

Overview

Ready to shape the future of insurance technology? Join Zurich as our next IT Delivery Manager for Corporate Life & Pensions (CLP) platforms. We’re seeking a dynamic and forward-thinking leader to drive our technology team and play a key role in our global digital transformation. In this position, you’ll collaborate with colleagues across Business Units and Global Digital Platforms, delivering innovative solutions that empower our underwriters and create value for our customers worldwide. Zurich offers flexible working options, including part-time, job sharing, compressed hours, and working from home. If you have specific flexibility needs, let’s talk about how we can support you during the interview process.

What will you be doing?

• Lead and inspire a team of technology specialists, supporting their growth and driving performance.
• Plan and deliver new capabilities, while continuously enhancing and maintaining our CLP solutions.
• Apply expertise in React, .NET, MS SQL, Azure DevOps, and Rest APIs to guide robust, scalable development.
• Work in an agile environment, taking a hands-on approach to improve CLP platforms for expanding business needs.
• Engage with Zurich stakeholders, building strong relationships and providing technical leadership for platform design and development.
• Oversee IT project delivery and ensure all requirements are met, including disaster recovery planning and service restoration.
• Monitor and report on service performance, ensuring Service Level Agreements (SLAs) are met and addressing gaps.
• Champion compliance with IT governance, internal controls, and regulatory standards.
• Manage suppliers involved in the development and maintenance of CLP platforms.
• Develop technology roadmaps to maintain and upgrade hardware/software and reduce operational risks.
• Continuously improve agile practices within your team and across the wider Zurich community.
• Support audits and ensure operational readiness for projects and releases.

Qualifications and experience

• Ideally you will have significant experience in Application Design and Development.
• Hands-on experience managing programs/projects and providing ongoing operational support.
• Practical delivery experience with .NET technology and Agile methodologies.
• Proficiency in React, .NET, SQL, Azure DevOps, and Rest APIs.
• Knowledge of Databricks, model serving, Mulesoft, and integrated platform delivery.
• People management and vendor management experience.
• Experience collaborating across countries and cultures, ideally within Zurich or the wider insurance/finance sector.
• Strong communication skills—both written and verbal.
• Fluency in English; additional languages are an advantage.

Benefits and culture

• Financials
  • 12% defined non-contributory pension scheme
  • Annual company bonus
  • Income protection
  • Life cover - four times your salary
• Time away
  • 25 days holiday a year plus bank holidays
  • Option to swap UK bank holidays for days off with cultural or religious significance
  • Option to buy up to 20 additional days or sell some holiday
  • Three days paid volunteering
  • Up to 16 weeks\' full pay for maternity, paternity and adoption leave
• Your health
  • Access to private medical insurance
  • Virtual GP appointments
  • Discounted gym membership
  • Free flu jab
  • Access to wellbeing support
• Our impact
  • Creating a brighter, more sustainable future; Zurich signed the UN Business Ambition for 1.5 C pledge
  • Zurich Community Trust has awarded grants and volunteering worth over £90 million in the UK

Company and inclusivity

With over 55,000 employees in more than 170 countries, Zurich is a strong and stable company with a long-standing presence in the insurance industry. We focus on sustainable impact, wellbeing, diversity and inclusion, and ongoing training and development. We encourage volunteering and community involvement through Zurich Community Trust, one of the UK\'s longest-established corporate trusts. We are committed to fair treatment of all applicants, regardless of background or protected characteristics.