IT & Communications Support Technician (South West)

Deerfoot Recruitment Solutions Limited; Devon and Torbay; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A fast-growing technology company in the UK is seeking an IT & Communications Support Technician. This hybrid position involves providing desktop support and resolving issues in a Microsoft 365 environment, with flexibility for remote work and occasional travel. Strong knowledge of Microsoft 365, communication skills, and a proactive approach are essential. Excellent opportunities for career progression and ongoing training are offered.

Benefits

Career progression

Ongoing training

Referral reward program

Qualifications

• Strong knowledge of Microsoft 365 and basic networking.
• Experience with desktop/laptop hardware and mobile devices.
• Ability to effectively manage a ticket queue.

Responsibilities

• Provide desktop support and resolve software/hardware issues.
• Support and maintain Microsoft 365 and Active Directory.
• Manage device deployment and user onboarding/offboarding.
• Collaborate with third-party suppliers and internal teams.
• Seek improvements to support services and user experience.

Skills

Microsoft 365 knowledge

Windows 10/11

Desktop/laptop hardware experience

Solid communication skills

Self-motivated approach

Organisational skills

Job description

Overview

IT & Communications Support Technician
Location: Exeter / South-West (Hybrid - 1 day/week onsite minimum)
Salary: 26k + benefits

Deerfoot Recruitment is working on behalf of a fast-growing, forward-thinking organisation within the insurance sector to find a skilled IT & Communications Support Technician. This is a fantastic opportunity for a motivated IT professional looking to join a supportive and energetic team within a business committed to innovation and growth.

The successful candidate will play a key role on a busy support desk, troubleshooting and resolving IT issues across a Microsoft 365 environment. The role involves a mix of remote working and travel to offices across the South-West (typically once a week), so flexibility is key. These office locations include Exeter, Plymouth and Torquay. A "security-first" mindset, combined with a proactive and user-focused approach, is essential.

Key Responsibilities

• Provide desktop and user support, resolving software/hardware issues
• Support and maintain Microsoft 365, Active Directory, and related systems
• Manage device deployment and user onboarding/offboarding
• Collaborate with third-party suppliers and internal teams
• Continuously seek improvements to support services and user experience

Skills Required

• Strong knowledge of Microsoft 365, Windows 10/11, and basic networking
• Experience with desktop/laptop hardware, mobile devices (iOS), and device deployment
• Solid communication skills and a self-motivated approach
• Organised and able to prioritise a ticket queue effectively

This role offers excellent scope for career progression, ongoing training, and the chance to be part of a collaborative and evolving IT team.

Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.