IT & Communications Deputy Lead

Orion Group; Polbain; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology firm is seeking an IT & Communications Deputy Lead to maintain and develop island and mainland digital infrastructure. This position includes responsibilities such as providing first and second-line IT support, assisting with installations, and maintaining documentation. Candidates should possess practical IT experience, knowledge of Microsoft 365, and strong problem-solving skills. The role offers full-time hours with staff accommodation provided and supports diversity and inclusion in the workplace.

Benefits

Staff accommodation provided

Qualifications

• Practical experience in IT support, networking or systems administration.
• Good working knowledge of Microsoft 365 and user support.
• Basic understanding of networks and willingness to deepen technical skills.

Responsibilities

• Support the maintenance and development of the IT and communications infrastructure.
• Provide first and second-line support to staff and guests.
• Assist with installations and routine maintenance of networking and AV systems.

Skills

IT support

Networking

Microsoft 365

Troubleshooting

User support

Job description

Job Details

IT & Comms Deputy Lead

Location: Island-based, Summer Isles (supporting mainland operations)

Employment type: Permanent, Full-time

Hours of work: 40 hours per week, Monday-Friday 8:00am-5:00pm (occasional weekend work may be required to support business needs)

Accommodation: Staff accommodation provided if required

Job Purpose

The IT & Communications Deputy Lead supports the delivery, maintenance and development of the island and mainland's digital infrastructure, including networks, cloud systems, AV, telephony and user support. The role assists with day‑to‑day operations, routine maintenance, installations, troubleshooting and documentation, ensuring reliable and secure IT services across all sites. The individual provides hands‑on technical support, helps manage projects and contributes to a consistent and resilient digital environment for the island.

Key Responsibilities

• Support the maintenance and development of the island's IT and communications infrastructure, including networks, cloud systems and devices.
• Provide first and second‑line support to staff and guests ensuring issues are resolved promptly.
• Assist with installations and routine maintenance of networking, Wi‑Fi, VOIP, CCTV and AV systems across all sites.
• Help administer Microsoft 365, device management and basic cybersecurity controls.
• Maintain documentation, asset records and support statutory or organisational compliance tasks.
• Contribute to IT elements of refurbishment, new buildings and infrastructure projects.
• Promote good digital security practices and support monitoring and updates.
• Deputise for the IT & Communications Lead when required to ensure continuity of service.

Key Relationships

• Reports directly to the IT & Communications Lead and supports them in operational and project work.
• Works closely with all island teams to ensure systems remain functional and reliable.
• Liaises with contractors, suppliers and service providers during installations and maintenance.

Person Specification

Essential Skills & Experience

• Practical experience in IT support, networking or systems administration.
• Good working knowledge of Microsoft 365, device management and user support.
• Basic understanding of networks (routing, switching, Wi‑Fi) and willingness to deepen technical skills.
• Hands‑on approach and confidence installing equipment, cabling and hardware.
• Strong troubleshooting skills and the ability to work methodically under pressure.
• Good communication skills and the ability to support users with differing levels of technical ability.
• Solid organisational skills and attention to detail in documentation.

Desirable Skills & Qualifications

• Experience with fibre, structured cabling or network installations.
• Familiarity with VOIP, CCTV, access control or AV systems.
• Exposure to cybersecurity principles and endpoint protection tools.
• Experience in remote, multi‑site, hospitality or estate‑based environments.
• Interest in developing deeper networking or cloud administration skills.
• Technical certifications (CompTIA, Microsoft, Cisco, fibre training) or willingness to undertake them.

Our role in supportingdiversityandinclusion

As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.