IT Business Engagement & Relationship Manager

DGH Recruitment; Telford; On-site; GBP 60,000; Full time

Job summary

A leading law firm in Telford is seeking an IT Business Engagement / IT Business Relationship Manager. This role involves acting as the main liaison between IT and various internal departments, identifying technology needs, and supporting process improvements. The ideal candidate should possess strong stakeholder engagement skills and have proven experience in IT business partnering. A competitive salary of £60,000 per annum is offered for this permanent position.

Qualifications

• Proven experience in IT business engagement or technology consulting.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Experience in service improvements and project management.

Responsibilities

• Act as the main liaison between IT and internal departments.
• Identify technology needs and improvement opportunities.
• Collaborate with stakeholders to shape and prioritise the IT roadmap.

Skills

Strong stakeholder engagement and communication skills

Proven experience in IT business partnering

Ability to bridge technical and non-technical conversations

Experience identifying and delivering process improvements

Familiarity with IT governance frameworks

Tools

ITIL certification

Job description

Job Description

IT Business Engagement / IT Business Relationship Manager - United Kingdom - Permanent - £60,000 per annum

A fantastic opportunity has arisen for an IT Business Engagement / IT Business Relationship Manager to join a leading law firm on a permeant basis.

Key Responsibilities

• Act as the main liaison between IT and internal departments, building strong, trusted relationships
• Identify technology needs, pain points, and improvement opportunities across legal and support teams
• Translate business requirements into deliverable IT initiatives
• Collaborate with stakeholders to shape and prioritise the IT delivery roadmap
• Represent business teams within IT for service issues, enhancements and escalations
• Work closely with Change, Training and IT Delivery teams to support technology rollout and adoption
• Ensure clear, consistent communication between TKC and business teams
• Support procurement and vendor management alongside IT leadership

Key Experience & Skills

• Strong stakeholder engagement and communication skills
• Proven experience in IT business partnering, engagement, or technology consulting
• Ability to bridge technical and non-technical conversations effectively
• Experience identifying and delivering process or service improvements
• Familiarity with IT governance frameworks and project management principles
• ITIL certification and/or e...