IT & BI Support Analyst

Michael Page (UK); City Of London; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

An organisation in the Not For Profit sector is seeking an IT Analyst in London. The role involves managing IT systems, developing Power BI dashboards, and supporting Microsoft Azure services. A competitive salary between £30,000 and £38,000, along with comprehensive benefits, is offered. Applicants should have strong knowledge of SQL and Power BI. This position requires on-site work once a week.

Benefits

Competitive salary

Comprehensive benefits package

Opportunity to work in the Not For Profit sector

Qualifications

• Hands-on experience with Microsoft SQL for database maintenance and reporting.
• Experience in administering Microsoft Azure and M365 services.
• Skilled in developing and maintaining Power BI dashboards.

Responsibilities

• Monitor, maintain, and troubleshoot IT systems and Cloud infrastructure.
• Provide technical support to internal teams and end-users.
• Develop and optimise Power BI dashboards for actionable insights.

Skills

Microsoft SQL - querying, reporting, and database maintenance

Microsoft Azure and Entra administration and support

Microsoft 365 (Office 365) administration and support

Power BI - creating dashboards, reports and Automations

Microsoft Intune and device management

Support Platforms - Freshdesk, Zendesk

CRM platforms - supporting user access, data management, and reporting

Learning Management Tools - Moodle

Customer Management System - Umbraco

Job description

• Requires once per week on site in Central London
• You have exposure to Power BI and SQL reporting

About Our Client

The employer is a small-sized organisation operating within the Not For Profit sector.

Job Description

The post holder will be responsible for supporting IT infrastructure, cloud services, BI reporting and digital tools to meet the needs of a remote workforce and a worldwide network of contractors, volunteers and members.

You will do this by contributing to our IT strategy and IT operations to deliver value to our community by:

• Providing technical insights and recommendations to improve IT systems, business intelligence, and cloud services in line with industry trends.
• Supporting and administering Microsoft 365 (M365), Azure, Entra and SQL environments to ensure reliable, secure, and scalable services.
• Developing and maintaining Power BI dashboards and reports to provide actionable insights for stakeholders.
• Collaborating with the Head of IT, MSP's and internal teams to align IT solutions with organisational objectives.
• Working closely with the Head of IT to translate business requirements into IT services and technology solutions.
• Ensuring that IT infrastructure and digital platforms effectively support the educational and membership services

Main Duties and Responsibilities

• Monitor, maintain, and troubleshoot IT systems, hardware, and Cloud infrastructure.
• Provide technical support and guidance to internal teams and end-users.
• Recommend improvements to enhance efficiency and security.
• Develop, maintain, and optimise Power BI dashboards and reports to provide actionable insights to business stakeholders.
• Support Microsoft Azure cloud services, including storage and security configurations.
• Administer Microsoft 365 (M365) services, including Outlook, Teams, SharePoint, OneDrive, and security policies.
• Design, query, and maintain SQL databases to support reporting, analytics, and operational needs.
• Assist in software and hardware deployments, updates, and migrations.
• Document IT processes, policies, and procedures.
• Collaborate with cross-functional teams to implement IT projects.
• Ensure data security and backup measures are in place and maintained.
• Evaluate and recommend new technologies and tools to support business goals.

The Successful Applicant

Knowledge and hands-on systems experience with:

• Microsoft SQL - querying, reporting, and database maintenance
• Microsoft Azure and Entra administration and support
• Microsoft 365 (Office 365) administration and support
• Microsoft Intune and device management
• Power BI - creating dashboards, reports and Automations
• Support Platforms - Freshdesk, Zendesk.
• CRM platforms - supporting user access, data management, and reporting
• Learning Management Tools - Moodle
• Customer Management System - Umbraco

What's on Offer

• Competitive salary ranging from £30,000 to £38,000 GBP.
• Only requires once per week on site
• Comprehensive benefits package.
• Opportunity to work in the Not For Profit sector.

If you are a skilled IT Analyst with some Power BI skills looking for an exciting opportunity in London within the Not For Profit sector, we encourage you to apply today!