IT & Automation Technician

ITSS Recruitment Ltd; City Of London; On-site; GBP 30,000 - 33,000; Full time

Job summary

A growing e-commerce brand is seeking an IT & Automation Technician to maintain automation systems and provide IT support. The role is fully on-site in Aylesford, working evening shifts from 2pm to 10pm. Ideal candidates will have a mechanical/technical background and experience with troubleshooting and systems improvement. This role offers opportunities for growth within the company.

Qualifications

• Must have a mechanical or technical background, ideally in a fulfilment centre.
• Experience with MS365 and Ubiquiti environments is preferred.
• Strong troubleshooting skills and an obsession with improving systems.

Responsibilities

• Maintain and troubleshoot automation equipment in the fulfilment centre.
• Provide front-line IT support to over 200 users.
• Carry out proactive maintenance to maximize uptime.

Skills

Mechanical/technical background

Experience with MS365

Troubleshooting skills

Proactive maintenance

IT literacy

Job description

IT & Automation Technician

Exiting role to work for a fast growing e-commerce brand who are opening a new HQ due to their growth.

£30,000 - £33,000 - Fully On-site - You will need to work a shift pattern of 2pm - 10pm.

They are currently embarking on a journey to become the most efficient ecommerce fulfilment centre in the UK.

From conveyors to SLAM machines and from pick-to-light to right-size packaging machines - their new warehouse will be a hive of efficient automation!

The Team

You’ll be working with a group of great people who think independently but collaborate as a strong team to deliver exceptional results. Career progression? Absolutely – there are plenty of opportunities to grow and develop, as their rapid growth continues.

This Role

Implementing that ambition involves a whole host of shiny new automation equipment. From conveyors to SLAM machines and from pick-to-light to right-size packaging machines - their new warehouse will be a hive of efficient automation! Added to that, when not maintaining the automation equipment, you’ll play an important part in providing first line IT support to their 200+ users and working on IT infrastructure projects.

This is a really interesting role which is split two-fold: Firstly, you’ll be solely responsible for maintaining, troubleshooting and repairing a whole range of advanced automated picking and packing equipment throughout our new state-of-the‑art fulfilment centre. Second, you’ll be a crucial part of their small, hands‑on IT team, keeping their team connected, secure and productive.

This role will be on a 2pm - 10pm shift pattern 5 days a week, which may sometimes include weekends. You may also occasionally have to work other hours, outside of our fulfilment centre hours of operation in order to service, maintain, fix or install equipment without impacting on our operations and service levels.

Responsibilities

• Sole responsibility for the fulfilment centre automation equipment and machinery
• Carrying out proactive maintenance on all machinery and equipment to maximise up time and prevent breakdowns
• Keeping the machinery and equipment in good overall condition, including regular cleaning
• Fault diagnosis and reactive repairs in our live fulfilment centre getting production lines back up and running quickly when they break down
• Provide front‑line support for users, both hardware and software, quickly diagnosing and troubleshooting issues with a range of tech, including PCs, laptops, tablets, mobile devices and a variety of printers
• Assisting the IT Manager with IT infrastructure project work
• Ensuring they always have sufficient spare parts, tools & supplies on hand in order to fix the machinery and equipment quickly when breakdowns happen to minimise down time
• Maintain a strong relationship with the manufacturers of the equipment, staying up to date with the latest innovations and best practices

Skills & experience

• You must have a mechanical/technical background, ideally in a fulfilment centre environment (although that’s not a requirement)
• You’ll be a ‘tinkerer’ and be very ‘handy’. You’ll know one end of a screwdriver from another, with a love of learning how things work
• You’ll be obsessed with improving systems & processes – always looking for small improvements that compound to make big differences
• Ideally, you’ll have experience with the MS365 and Ubiquiti environments, with a good understanding of their administration
• You’ll be highly IT literate with a love of technology, have a can‑do attitude and be the kind of person that just ‘gets stuff done’!

Sponsorship will not be available for this role and you will need to be based within commuting distance of Aylesford, Kent.

We are interviewing currently so apply now for immediate consideration for the IT & Automation Technician position or contact Stuart Barnes at ITSS Recruitment for further information.