IT Apprenticeship

NowSkills; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading training provider in the UK is seeking an ICT Level 3 Apprentice based in Southport. In this full-time, permanent role, you will gain hands-on experience in IT support and technical services. Responsibilities include maintaining IT systems, troubleshooting issues, and providing user support. This apprenticeship offers the opportunity to earn a Level 3 qualification and develop a career in technology while participating in a supportive team environment.

Benefits

Employee discount

Free parking

Company events

Qualifications

• Full UK driving licence with access to a vehicle.
• Basic understanding of computers and common software.
• Ability to work well in a team.

Responsibilities

• Support IT manager in maintaining IT systems.
• Troubleshoot common IT problems.
• Assist with user account management.

Skills

Interest in IT

Problem solving

Customer service skills

Job description

ICT Level 3 Apprenticeship

Southport (PR8)

Location : Southport (PR8)

Salary : Competitive + Fully Funded Apprenticeship Training

Full-Time | Permanent

Drivers Required (Access to Own Vehicle)

Kickstart Your Career in IT Support & Technical Services

Are you passionate about technology, confident with basic IT tasks, and ready to develop real hands‑on skills? Were looking for a motivated ICT Level 3 Apprentice to join our team in Southport. This role is perfect for someone who enjoys building PCs, setting up equipment, and solving technical problems while providing great customer service.

Youll gain practical experience in IT support, hardware setup, and system configuration, all while working toward a nationally recognised Level 3 qualification.

About the Role

As an ICT Apprentice, youll support the setup, configuration, and maintenance of IT systems for clients across the region. Youll assist with PC builds, equipment installation, troubleshooting, and user support both on‑site and remotely.

This is a fantastic opportunity to learn from experienced IT professionals and develop the foundation for a successful career in technology.

Key Responsibilities

• Support the IT manager with the monitoring, maintenance and development of all IT support systems, including servers, PCs, operation systems, hardware, software and peripherals.
• Act as first point of contact for IT problems across several sites.
• Troubleshoot common problems such as slow computers, printer issues or software errors.
• Assist with user account management, including password resets and access requests.
• Escalate complex issues to the IT manager when necessary.
• Update IT equipment records for all sites.
• Coordinate cyber‑security e‑learning by sending reminders, tracking completions, and supporting staff who need help accessing the training.
• Promote simple cyber‑security steps, e.g. strong passwords, spotting suspicious emails.
• Follow IT policies, security guidelines, and data protection guidelines.
• Complete apprenticeship training and take part in on‑the‑job learning.

What We’re Looking For

• Full UK driving licence with access to a vehicle (essential)
• Strong interest in IT, problem solving, and technology.
• Good communication and customer service skills
• Ability to work well in a team and ask for help when needed
• Willingness to learn & develop new skills.
• Basic understanding of computers, operation systems, and common software (e.g. Microsoft 365)
• Organised, reliable and able to manage time effectively.

Why Join Us?

• Achieve a Level 3 ICT Apprenticeship qualification
• Gain hands‑on experience working with real IT systems
• Learn from experienced technicians in a supportive team
• Long‑term progression opportunities into permanent roles
• Exposure to a wide range of IT and technical projects
• Company events, employee discount, free parking

Ready to Start Your IT Journey?

Apply today and take the first step toward becoming a skilled IT support professional.