IT Apprenticeship

Baltic Apprenticeships; Aylesbury; On-site; GBP 15,000; Full time

Job summary

A local educational trust is seeking an enthusiastic IT Apprentice to provide essential IT support in Aylesbury. You will gain hands-on experience while working towards your IT Support Level 3 Apprenticeship with comprehensive training and mentorship from Baltic Apprenticeships. Ideal candidates should possess good literacy and problem-solving skills, with requirements including GCSEs in Maths and English.

Benefits

Pension Scheme

Employee Assistance Programme

Provided equipment

Flexible working hours

Lunch break

Qualifications

• Ability to problem-solve and learn quickly.
• Excellent communication skills with the school community.
• Capacity to read and understand technical documentation.

Responsibilities

• Provide 1st and 2nd line IT support.
• Undertake preventative maintenance and technical upgrades.
• Install and configure hardware and software.

Skills

Literacy skills

Problem-solving

Communication skills

Ability to follow instructions

Education

Grade 4/C in Maths

Grade 5/C in English at GCSE

Job description

Are you passionate about technology and eager to kickstart your career in a supportive and dynamic environment? St Thomas Catholic Academies Trust (StCAT) is looking for a proactive and enthusiastic IT Apprentice to join their dedicated team. This is a fantastic opportunity to gain hands‑on experience and develop a wide range of skills while making a real difference in the educational lives of students and staff.

StCAT is a family of schools committed to providing a high‑quality education rooted in Catholic values. As an IT Apprentice, you will be an integral part of a central team that supports multiple schools, giving you unparalleled exposure to a diverse range of IT challenges and solutions. You'll work with cutting‑edge hardware and software, helping to ensure their students and staff have the tools they need to succeed in a digital world. You will not only be solving technical problems, but also be a key part of our community, working with various departments and users to help shape the future of our school's technology.

Based primarily in Aylesbury, you may be required to work across any Trust site as needed. The post holder will provide high‑quality and timely ICT support services with particular reference to all network, computer, audio‑visual, and telephony hardware & software used by students and staff.

In this role, you’ll work towards your IT Support Level 3 Apprenticeship delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job

• Provide timely and professional 1st and 2nd line support, including the identification and resolution of all hardware and software issues.
• Undertake preventative maintenance, repairs, and technical upgrades to ensure all ICT hardware and software is functional and ready for use.
• Install and configure new hardware and software, including network equipment, workstations, and servers, and monitor their use, capacity, and security.
• Provide training and support to staff, including in‑classroom assistance when required.
• Administer schools' MIS systems and other essential systems like email, backup, and security.
• Maintain necessary records including work logs, inventories, and equipment checks.
• Assist the Partnership ICT Manager in planning for and securing improvements and developments in technology.
• Ensure ICT equipment meets health and safety legislation and is maintained in a clean and safe manner.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits

• Salary: £14,564.00 per annum
• Pension Scheme: Secure your future with our pension scheme
• Employee Assistance Programme (EAP): Access support for your well‑being
• Equipment: All necessary equipment will be provided
• Total Hours: 37.5 hours per week
• Shift Pattern Varies: 08:00‑16:30, 07:30‑16:00, or 09:30‑18:00
• Flexible Finish: Finish 30 minutes earlier on a Friday
• Lunch: Always a one‑hour lunch break

Desired Qualities, Skills and Knowledge

• Literacy skills to read and understand technical language and instructions.
• Ability to follow verbal and written instructions.
• Ability to problem‑solve.
• A willingness to learn and progress.
• Able to communicate politely and tactfully with all school users.
• Grade 4/C in Maths and a grade 5/C in English at GCSE is required for this programme.

Your Training with Baltic

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself within an exciting, fast‑moving industry and become an effective IT Apprentice.

Next Steps

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.