IT Account Manager

Crestwave Solutions; City of Westminster; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading Managed Service Provider in Central London is seeking an IT Account Manager to join their team. This role involves managing client accounts, identifying growth opportunities, and generating new business in a hybrid working environment. The ideal candidate will have experience in IT sales and account management, with strong communication skills. Benefits include a competitive salary with commission from day one, gym membership, and 20 days holiday plus bank holidays.

Benefits

Competitive salary + commission

Hybrid working

20 days holiday + bank holidays

Gym membership

Vitality benefits

Cycle to Work scheme

Regular team events

Qualifications

• Experience in an MSP, IT reseller, or technology services company.
• Proven sales and account management abilities.
• Ability to build and maintain client relationships.

Responsibilities

• Manage and grow existing client accounts.
• Identify upselling and cross-selling opportunities.
• Build long-term client relationships.
• Generate new business through networking.
• Coordinate internal teams for service delivery.
• Achieve revenue targets.

Skills

IT sales experience

Account management

Strong communication skills

Relationship-building skills

Proactive mindset

Job description

IT Account Manager – London (Hybrid, 4 days in-office)

Our client is an award-winning Managed Service Provider (MSP) based in Central London. They deliver tailored IT support and project consultancy that help businesses increase efficiency, reduce downtime, and boost performance. They're looking for a motivated IT Account Manager to join their growing team. This is a fantastic opportunity for someone with experience in IT sales and account management within an MSP environment, to take ownership of a client portfolio and drive new business growth. They are a Microsoft Solutions Partner and have an Investors in Gold accreditation.

Key Responsibilities

• Manage and grow existing client accounts within the MSP environment
• Identify opportunities for upselling and cross-selling IT services and solutions
• Build long-term client relationships and act as the main point of contact
• Generate new business through proactive development and networking
• Coordinate internal teams to ensure high-quality service delivery
• Produce client IT roadmaps and consistently achieve revenue targets

Requirements

• Experience in an MSP, IT reseller, or technology services company
• Strong communication and relationship-building skills
• Commercially aware with a proactive, results-driven mindset

Benefits

• Competitive salary + commission (earned from your first £!)
• Hybrid working (4 days in office, 5 during probation)
• 20 days holiday + bank holidays + your birthday off!
• Gym membership, Vitality benefits, Cycle to Work scheme, regular team events