Investor Services Lead: Scale & Elevate Client Experience

Titanbay; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A dynamic investment firm in London is seeking an Investor Services Lead to shape an exceptional investor experience. In this pivotal role, you will lead a team focused on operational excellence, managing the full lifecycle of investor operations. The ideal candidate will bring solid experience in the funds industry and proven leadership skills, ensuring high standards in client engagement and regulatory alignment. Benefits include generous holiday, health insurance, and flexible working options.

Benefits

28 days holiday plus bank holidays

Employee share options

Private health insurance

Private dental cover

Life insurance (3x salary)

Flexible salary sacrifice pension

ClassPass membership

Flexible working

Work from anywhere (up to one month per year)

Qualifications

• Solid experience in the funds industry is essential.
• Proven people leadership skills required.
• Deep understanding of fund operations and investor needs.

Responsibilities

• Lead and develop a high-performing Investor Services team.
• Oversee investor operations from onboarding to distributions.
• Act as escalation point for complex investor issues.

Skills

Experience in the funds industry

People leadership skills

Understanding of fund operations

Strong interpersonal skills

Ability to navigate ambiguity

Process-oriented mindset

Comfortable leveraging technology

Job description

A dynamic investment firm in London is seeking an Investor Services Lead to shape an exceptional investor experience. In this pivotal role, you will lead a team focused on operational excellence, managing the full lifecycle of investor operations. The ideal candidate will bring solid experience in the funds industry and proven leadership skills, ensuring high standards in client engagement and regulatory alignment. Benefits include generous holiday, health insurance, and flexible working options.