Investment Project Support Officer — KPI & Customer Insight

Stockport Homes Group; Stockport; On-site; GBP 28,000 - 32,000; Full time

Job summary

A housing organization in Stockport seeks a Project Support Officer for a permanent, full-time role supporting Capital Works programs. The ideal candidate will be proficient in Microsoft Office, possess excellent communication skills, and have experience in community work. Your responsibilities include analyzing KPIs, collaborating with teams, and ensuring customer satisfaction throughout project delivery. Salary is £28,598 to £31,022 with opportunities for further learning and community engagement.

Qualifications

• Proficiency in Microsoft Office applications, especially Word and Excel.
• Excellent verbal and written communication skills.
• Experience in resolving customer complaints.
• Experience in housing or community work.
• Ability to manage challenging customer situations.
• Flexibility to accommodate business needs.
• Full driving license with access to a car.

Responsibilities

• Support the delivery of Capital Works programmes.
• Record and analyze Key Performance Indicators (KPIs).
• Collaborate with Project Leaders and external bodies.
• Attend meetings and take minutes.
• Manage data using IT systems and produce reports.

Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft SharePoint

Customer service

Conflict resolution

Data management

Job description

A housing organization in Stockport seeks a Project Support Officer for a permanent, full-time role supporting Capital Works programs. The ideal candidate will be proficient in Microsoft Office, possess excellent communication skills, and have experience in community work. Your responsibilities include analyzing KPIs, collaborating with teams, and ensuring customer satisfaction throughout project delivery. Salary is £28,598 to £31,022 with opportunities for further learning and community engagement.