Investigator

Harrods Careers; Cheltenham; On-site; GBP 25,000 - 40,000; Full time

Job summary

A leading luxury department store is seeking an experienced Investigator to join their Investigations Team. The role involves conducting thorough investigations into criminal activity and staff misconduct while ensuring professionalism and respect. Key responsibilities include liaising with law enforcement, patrolling, and addressing security vulnerabilities. Candidates must have strong interpersonal and analytical skills, along with a motivation to enhance security practices. The position offers a permanent contract with excellent benefits, including a company pension and in-store discounts.

Benefits

Company pension

20 days holiday increasing with service

Birthday off

Up to 33% in-store discount

Season ticket loan

Qualifications

• Experience in fraud investigation and internal misconduct.
• Strong ability to handle sensitive cases with respect and professionalism.
• Knowledge of relevant legislation affecting investigations.

Responsibilities

• Conduct thorough investigations into suspected offences and misconduct.
• Liaise with law enforcement and internal teams during investigations.
• Patrol the store and report on security vulnerabilities.

Skills

Interpersonal skills

IT and analytical skills

Attention to detail

Self-motivated

Job description

Investigator

We are currently looking for a full time Investigator to join our established Investigations Team. Our Investigators detect, prevent, and respond to criminal activity, internal misconduct, and security vulnerabilities — all while maintaining the highest standards of professionalism, discretion, and respect.

About the Role

The role of a Investigator is to conduct thorough investigations into suspected offences, staff misconduct, and customer incidents, working closely with management and law enforcement. This role will include liaising with internal teams and support law enforcement with legal proceedings, when needed. This role will also involve patrolling the store to develop knowledge of the business whilst supporting the business in addressing any offences that may take place.

The role necessitates a 4 day shift pattern (on-site) that may include working at other company premises and includes weekends, night work, bank holidays and public holidays as normal days of work. Additionally, extra hours and/or days of work may be required and/or changed by the department (providing adequate notice).

About You

You will develop your expertise in a range of fields, from fraud investigation and merchandise protection to staff welfare and till investigation – you may be called upon to specialise in one or more areas as required. When a new case arises, you will receive suspects with respect, examine the evidence, conduct any further inquiries, and decide how to resolve each case. You will also gather, prepare, and give evidence at disciplinary procedures if necessary.

You will also:

• Have up to date knowledge with any legislation that may affect your role.
• Have excellent interpersonal skills, working closely with a team of other Investigators.
• Have strong IT and analytical skills, ability to use different security related software.
• Have excellent attention to detail.
• Be impressively self-motivated; you will take it upon yourself to identify and improve areas where we might be vulnerable, as well as to train other employees on crime prevention matters.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a supportive environment to inspire your best work, we provide abundant opportunities to build an exceptional career across the varied specialisms of our business.

In return you’ll receive an excellent benefits package, including a company pension, 20 days holiday (increasing with length of service), and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.

Additional Information:

Time Type: Permanent.

Department: Security Investigations (Sian Jarvis).