Intermediate care enabler | Medway Community Healthcare CIC

Medway Community Healthcare CIC; Hale; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in the UK is seeking enablers to support patients in regaining independence. The role involves working with a multidisciplinary team to assist service users in achieving their goals, ensuring their involvement in care processes. Ideal candidates should have experience in care settings, exhibit strong communication skills, and possess an NVQ Level 2 or equivalent. This role offers opportunities for ongoing training and development in a supportive environment.

Benefits

Ongoing training

Two pension schemes

Flexible working arrangements

Qualifications

• Experience in looking after friends, relatives, children, or other people in the community.
• Commitment to continued education and personal development.
• Willingness to work flexibly.

Responsibilities

• Support and motivate patients to regain their independence.
• Engage with service users to ensure their involvement in care.
• Report and record patient information accurately.

Skills

Good communication skills

Ability to motivate others

Experience in care

Education

NVQ Level 2 or equivalent

Job description

• Are you a positive individual with a caring nature?
• Are you able to work within a team, as well as independently and have good communication skills?
• Are you able to motivate others.
• Do you have experience in looking after friends, relatives, children or other people in the community?

If you answered yes, we’ve got the perfect role for you!

What is an enabler?

Independence is the key to well‑being. Reablement requires a multidisciplinary workforce to enable improvement in patient functioning and achievement of goals. You will be working alongside therapists, therapy assistants and senior enablers. Enablers support and motivate patients to regain their independence by following individualised service users goal plans. Involving service users to ensure they can regain their independence and achieve their goals. In other words, it’s helping people ‘to do’ rather than ‘doing’ to or for people.

If you feel you already have the necessary skills, have experience as an enabler or want to become an enabler, then you can apply to the current vacancies. Please don’t hesitate to get in touch with us if you have any queries.

We offer ongoing training and you will be assigned a supervisor to support with training needs and regular supervisions. We will also work with you to achieve a care certificate or work towards an NVQ qualification.

Positions are available in Gillingham / Rainham / Hempstead / Chatham / Walderslade / Lordswood, Rochester, Strood, Hoo and surrounding areas. Please specify your preference on your application form.

So what else?

• This is your chance to join a progressive and innovative service in a social enterprise that is patient‑ and staff‑focused – you’ll even have the opportunity to become an MCH shareholder.
• We encourage staff to get involved in exploring new ways of working and service development.
• We’ll provide well‑established, in‑service training, one‑to‑one supervision, and appraisals with regular support.
• You’ll be able to develop your skills in a friendly and supportive team.
• Previous applicants need not apply.

Would you like to work flexibly? In the NHS, we are reminded every day of how important work‑life balance is. As a flexible‑working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible‑working arrangement.

The small print

• Informal visits can be arranged on request.
• We will offer you the choice of two pension schemes – the NHS Pension scheme and the Scottish Widows Group pension scheme.
• MCH encourages all staff to be double COVID‑vaccinated to protect themselves, their colleagues, their family and their patients.

Job purpose

To be a part of the intermediate care enablement team by ensuring the values of the organisation are evident in all interactions with service users and colleagues across health and social care.

To ensure that all activities carried out contribute to supporting independence and delivering excellent care.

To ensure that service users and their families are fully involved in their care and enablement by engaging with them and responding to their feedback.

Follow enablement care plans to meet goals set out by therapists to encourage independence and minimise ongoing care needs.

To work autonomously as well as part of a team in line with MCH policies and procedures.

To promote and provide a high standard of fundamental care to patients.

Report and record patient information on clinical notes system as per policy.

Key tasks

• Building professional relationships with service users, ensuring they are aware of and engaged with their enablement and care.
• Handing over key information and on‑going updates about the service(s) provided by the intermediate care therapy/enablement team and what service users should expect.
• Providing and assisting with a range of activities such as:
• Personal care (washing and dressing activities)
• Supporting, encouraging and motivating service users to transfer, mobilise and participate in activities of daily living.
• Ensuring service users dietary needs and support.
• Prompting and administering medications as per needs.
• Timely and accurate completion of records (for example logs of activity, outcomes, enablement goals, incidents, etc.).
• Effective, timely and relevant communication of issues and exceptions.
• Travelling efficiently to and from each visit within the allocated times.
• Taking the lead on‑site in the event of an incident until support is available from health care, social care or emergency services.

Key responsibilities

1. Communication and relationship skills
   • Exercise good clinical practice and assist senior staff in achieving high morale for both patients and staff.
   • To work in a team structure, liaising with and maintaining adequate communication with colleagues and other members of the multidisciplinary team to the benefit of patients and staff.
   • Escalate/communicate any issues to the named clinician/supervisor.
   • Participate in team meetings.
   • To communicate effectively so the appropriate qualified clinician is aware of any changes to patients’ needs or problems associated with the prescribed programme of nursing care / rehabilitation.
   • To act courteously and professionally toward patients and colleagues always applying the MCH values.
   • To be encouraging at all times.
2. Knowledge, training and experience
   • To manage mandatory training via ESR / Health Education England portfolio and ensure it is up to date.
   • Attend required training course/sessions required for the remit of the post.
   • Commitment to continued education and personal development identified through 1‑1’s and Personal Development Reviews (PDRs).
   • NVQ level 2 or equivalent with evidence of working toward NVQ level 3.
   • Good verbal and written communication skills.
   • IT skills, including use of health records system for documentation of care provided.
   • Able to demonstrate empathy and motivate and persuade patients to take part in rehabilitation programmes.
   • Ability to work as part of a team.
   • Willingness and ability to learn, reflect and develop in order to complete the required evidence of personal development such as the Care Certificate.
3. Analytical and judgement skills
   • Ability to recognise when to call for assistance and/or report changes in the patient.
   • Recognise the deteriorating patient.
   • Handle written and verbal enquiries in a professional manner and deal with them promptly and effectively.
4. Planning and organisational skills
   • Work under the instruction of the trained clinician having participated in formulating the structure of the shift.
   • Decision‑making and acceptance of personal accountability for one’s own actions.
   • Follow care plans and communicate appropriately such as when plans need updating due to completion or difficulty in meeting objectives.
5. Physical skills
   • Support the therapy team in the rehabilitation of patients using a range of techniques.
   • Support the therapy team in the moving and handling of complex, high‑risk patients in preparation for therapy or during therapy sessions according to the patient’s risk assessment.
6. Responsibility for patient / client care
   • Build professional relationships with service users, ensuring they are aware of and engaged with their enablement and care.
   • Support members of the team working with you to achieve agreed standards of care.
   • Ensure the patient’s needs are being met as identified in the plan of care.
   • Undertake therapy tasks with the patient independently using my plan/enablement goal sheets and expectations set by the therapy team.
   • Using empathy, sensitivity and good interpersonal skills to encourage patients and their carers in an active approach to regaining and maintaining personal independence.
   • Maintain patients privacy and dignity at all times.
7. Responsibility for policy and service development implementation
   • Identify any problems which may interfere with the smooth running of the unit and together with senior staff discuss ways of resolving.
   • Put forward suggestions and ideas to the team/Hub Lead and encourage others to do the same.
   • Comply with organisational policies and procedures with particular knowledge and understanding of the sickness processes.
   • Report/action on care undertaken/prescribed in line with service policies and guidelines.
   • Be proactively aware of health and safety aspects of your work environment and implement any policies to improve the safety of the unit, including prompt recording and reporting of incidents and concerns including near misses.
   • Actively participate in investigations including attending interviews and providing personal/reflective statements.
8. Responsibilities for financial and physical resources
   • Ensure that all resources are used appropriately to provide quality care in line with MCH policies such as the use of the dressing formulary to support the unit lead in the management of the team budget.
9. Responsibilities for human resources (HR)
   • Take part in orientation and induction programmes for new staff.
   • Participate in team training.
   • Take part in the appraisal (PDR) process so that personal and organisational objectives are met, including self‑reflection.
   • Act in ways that support equality and value diversity, in accordance with MCH values and local/national legislation.
   • Undertake mandatory and professional study days/courses to ensure up‑to‑date evidence‑based practice.
   • Undertake individual performance review as required.
   • Maintain NVQ level knowledge and competencies by reading clinical/professional literature and research and attending training.
   • Undertake relevant CPD activities to maintain and develop skills, knowledge and abilities and keep CPD portfolio.
10. Responsibilities for information resources
    • Ensure the correct use of confidential information and sensitive information in line with Caldicott guidelines.
    • Ensure all interactions in relation to patient care and rehabilitation are recorded appropriately, accurately and timely.
    • Maintain accurate and prompt records of all clinical intervention undertaken by post holder in line with legal requirements and local policy.
11. Responsibilities for research and development (R&D)
    • Understand research and development in the practice of nursing.
    • Provide the information required to support service delivery to patients/carers and other users of intermediate care services.
    • Participate in audits as required, ensuring high standard of care delivery.
12. Freedom to act
    • Plan and organise own workload without direct supervision, with regular progress reports to line manager on key tasks, guided by defined policies and procedures.
13. Physical effort
    • Areas of the role which may require physical effort either as a sustained or sudden requirement. The frequency should also be given, e.g. as an occasional or ongoing requirement. Moving / transferring patients / clients, moving equipment, long periods of driving or inputting at a keyboard should also be identified.
14. Mental effort
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15. Emotional effort
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16. Working conditions
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This advert closes on Tuesday 30 Dec 2025.