Role Purpose
To support the Conduct Risk Manager and wider Compliance team with day-to-day conduct risk and complaints activities, including attending client product oversight meetings, reviewing fair value assessments, producing conduct-specific management information reports, and acting as a subject matter expert on Conduct Risk and Complaints matters.
Generic Tasks
1. Information Security (ISO 27001)
- All staff: Comply with all relevant Information Security Management System (ISMS) policies, including Clear Desk and Screen, annual IT security training, and Information Systems Usage policy.
- Managers: Ensure that all direct reports comply with ISMS policies.
2. Conduct Standards – Tier 1
- Comply at all times with the PRA/FCA Conduct Standards:
- Act with integrity
- Act with due skill, care and diligence
- Be open and co-operative with regulators
- Pay due regard to customer interests and treat customers fairly
- Observe proper market conduct standards
Key Tasks
- Support the Conduct Risk Manager in delivering the organisation’s annual compliance plan, including conduct risk and complaints workstreams.
- Oversee and maintain the Conduct Risk Framework, ensuring accurate monitoring and reporting of client conduct risk exposure, handling conduct risk referrals, and keeping client conduct risk profiles up to date.
- Analyse regulatory changes relating to Conduct Risk and provide timely, actionable updates to internal teams and clients.
- Review compliance policies annually and develop new policies where required.
- Lead regular compliance meetings with managed clients, offering expert advice and guidance.
- Design and deliver Conduct Risk and Complaints training, both online and in person, to internal staff and clients.
- Monitor responses to complaints, oversee the administration of complaints systems, and ensure robust handling processes.
- Draft Conduct Risk and Complaints communications regarding regulatory changes for internal staff.