Interim Dealer Service Operations Specialist

Patagonia, Inc.; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading outdoor apparel company based in Manchester is seeking a Customer Service Representative to provide operational support and enhance dealer relations. This hybrid role, requiring strong communication skills and a passion for customer service, is temporary for 8.5 months starting January 2026. Ideal candidates will have 1-2 years of experience and be fluent in English, with other languages as an advantage. The company fosters an inclusive workplace and values diverse talent.

Qualifications

• 1-2 years of experience in Customer Service or Dealer Service.
• Fluent in English; other European languages are an advantage.
• Self-starter and ability to work on own initiative.

Responsibilities

• Liaise with customers and teams for operational efficiencies.
• Monitor inventory and ensure optimal order fulfillment.
• Manage wholesale orders and resolve delivery complaints.

Skills

Customer Service

Communication

Problem-solving

Attention to detail

Flexibility

Job description

Responsibilities

• Liaise with Customers, Sales Representatives, Logistics and Credit teams to provide the best Dealer Service & Operational efficiencies to the wholesale accounts allocated to you.
• Monitor inventory fluctuations and understand systems logic to ensure optimal order fulfillment.
• Perform orderbook maintenance as it pertains to the wholesale business model.
• Report and troubleshoot day-to-day operational issues.
• Manage local inventory & samples.
• Provide a prompt, reliable and high-quality service and operational support to your allocated dealers.
• Complete daily & seasonal tasks and projects in a timely and comprehensive manner (pre-season preparation, shipping season, repairs, etc.).
• Manage wholesale orders on a daily basis: enter orders, follow up with adjustments and cancellations.
• Monitor and resolve delivery complaints by coordinating with dealers, forwarding services and the Patagonia logistics team.
• Working on guaranteeing a smooth delivery process; ensure all necessary operating documentations and special handling requirements are properly executed & solve customs issues in collaboration with Logistics.
• Maintain ongoing and proactive communication to wholesale accounts and Sales Representatives regarding system updates, supply issues, shipping timelines, back-ordered products and cancelled items.
• Become familiar with Patagonia's systems & processes in order to handle all service-related inquiries for wholesale accounts. Process returns and repairs for assigned accounts.
• Work in conjunction with Sales in order to maintain targeted distribution and sales directives. Assist in inventory management by moving revenue from (but not limited to) oversold styles to styles with ATS.
• Work in conjunction with the credit department to establish new accounts and create pro forma invoices/prepayment.
• Provide sales and order management analysis to the Sales team and Dealer Service Manager.
• Provide help and support to local Sales team mainly in the daily relationships with Dealers & order management.
• Sell ATS (Available-To-Sell) by answering incoming phone calls. Participate in sales call out programs.
• Ensuring the back up of other team members.
• Complete any ad-hoc DS tasks and assignments as directed by management.

Qualifications

• 1-2 years of experience in Customer Service or Dealer Service.
• Fluent in English; other European languages are an advantage.
• Excellent communication and interpersonal skills.
• Excellent customer service and problem-solving skills.
• Strong follow-through and attention to detail.
• Flexible and adaptable to a fast‑paced environment.
• Self-starter and ability to work on own initiative.
• A love of the outdoors.

About Patagonia

Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction, we aim to use the resources we have—our business, our investments, our voice and our imagination—to influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet, Patagonia is recognized internationally for its commitment to product quality and environmental activism, contributing over $145 million in grants and in‑kind donations to thousands of grassroots environmental groups around the world.

Employment Details

This is a temporary full‑time position, based in Manchester intended to support the team for 8.5 months, ideally starting from January 2026.

Work arrangement

We have a hybrid work model, working from home for a maximum of 3 days per week.

Commitment to Inclusion

We strive to make unbiased decisions and to offer a great experience to every person who applies for a role at Patagonia. Our interviews include standardized questions that focus on the aspects that are important for success in the role. At Patagonia, we commit to becoming an anti‑racist company that leads by example. This means doing the work to be inclusive and equitable across all aspects of our business. Every person who applies to join Patagonia receives equal employment opportunities, and we value a welcoming environment where each member of our EMEA team feels included, respected and empowered, regardless of their race, colour, religion, gender, gender identity or expression, sexual orientation, civil status, national origin, disability or age. At Patagonia, we strive to have inclusive representation within our organisation and embrace a diverse mix of talent to contribute to our culture. We actively seek applications from Black and People of Colour (BPOC) and other underrepresented groups.

Benefits

To find out more about what we offer our employees click here: https://eu.patagonia.com/nl/en/what-we-offer/