Integrated locality review (ILR) coordinator | Medway Community Healthcare CIC

Medway Community Healthcare CIC; Chatham; On-site; GBP 20,000 - 30,000; Full time

Job summary

A healthcare service provider in the UK is looking for a dedicated administrative professional to join their Integrated Locality Review Team. This role involves coordinating multidisciplinary meetings, providing support to GPs, and ensuring timely referrals for patients. The ideal candidate should have a minimum of GCSE English and Maths, strong communication skills, and a passion for improving patient care. Join us to make a difference in a supportive environment.

Benefits

Flexible working arrangements

Pension scheme options

In-service training and supervision

Qualifications

• Minimum education equivalent GCSE English and Maths at grade C or above.
• Knowledge of current NHS pathways desirable.
• Appropriate experience in a demanding healthcare environment.

Responsibilities

• Support team lead in co-ordinating Integrated Locality Review meetings.
• Provide support to GPs and multidisciplinary teams.
• Monitor key performance indicators and provide reports.

Skills

Excellent communication skills

Interpersonal skills

Organisational skills

Attention to detail

Ability to multitask

Education

GCSE English and Maths at grade C or above

Tools

RIO

EMIS

IBIS

Job description

· Are you skilled in administration and have experience in multi-disciplinary co-ordination? · Are you passionate about making a difference in patient care by being part of a multi-disciplinary meeting process? If you answered yes, we've got the perfect role for you! We are looking for a passionate and dedicated administrative person to join a small team called the integrated locality review team (ILR). The role will require to work as a team to co-ordinate multi-disciplinary meetings in the organisation. If this is you we look forward to welcoming you to our team.

Responsibilities

• This is a role with joint accountability to Health and Social Care and post holders will need to demonstrate flexibility and adaptability to working in a dynamic environment.
• To support the band 5 team lead in the development and co-ordination of Integrated Locality Review (ILR) Team meetings, working collaboratively to achieve shared goals.
• To provide support to GPs and Multidisciplinary Teams by collating service user/patient information from across health and social care to inform the Integrated Locality Review Team.
• To work across primary, secondary and community teams to identify risk stratification tools to best effect, in identifying opportunities for preventative and self-management support to patients.
• This post is responsible for ensuring that patients are referred on to the most appropriate health, social and/or voluntary organisations in a timely manner, coordinating actions from meetings and for creating, updating and sharing the shared care plan.
• To support team lead to monitor key performance indicators, providing reports, audits and information as required.
• To participate in the induction and training of new members of staff and to contribute to the multi-disciplinary team development.

So what else?

Additional Benefits and Opportunities

• This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you'll even have the opportunity to become an MCH shareholder.
• We encourage staff to get involved in exploring new ways of working and service development.
• We'll provide well established, in-service training, one to one supervision, and appraisals with regular support.
• You'll be able to develop your skills in a friendly and supportive team.
• Would you like to work flexibly? In the NHS, we are reminded every day of how important work life balance is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

The small print

• Informal visits can be arranged on request.
• We will offer you the choice of two pension schemes; the NHS Pension scheme and the scottish widows group pension scheme.
• MCH encourages all staff to be double COVID vaccinated to protect themselves, their colleagues, their family and their patients.

Competencies & Responsibilities (Key Areas)

• 1. Communication and relationship skills To provide a single point of contact for GPs (within Integrated Locality Review Meetings) and all referring bodies to support them and improve coordination of care. To organise the Integrated Locality Review Meetings. To coordinate and attend interprofessional meetings, providing appropriate feedback. Monitor and collate actions and outcomes as required, which can be complex with several components from partnership organisations. Ensure accuracy and demonstrate non-judgemental and objective work practice and consideration of patient and carer views. Develop and maintain effective working relationship with GP practices and other agencies to ensure that service users receive a consistent, integrated response to all contacts/ referral. To have skills to provide and receive complex information. To engage with multiple services and agencies to promote the ILRs and improve engagement and understanding of ILR criteria and processes., To be able to plan, organise and prioritise a busy caseload with conflicting demands on time. To be able to organise multi-agency meetings overcoming multi-agency barriers. To take an active role in identifying service development initiatives. To manage deadlines effectively, prioritise the workload and delegate tasks where appropriate. Minute taking, sending out agendas, arranging meetings and virtual meetings. Preparing and sending out action plans and action logs generated from meetings. Emailing attendees for availability for meetings and booking meetings.
• 5. Physical skills Advance keyboard skills to input information and manage databases. Ability to navigate several operational systems and formulate spread sheets. To ensure meeting room is prepared and set up according to requirements. Ability to drive across the locality (where necessary).
• 6. Responsibility for patient/client care Provide non-clinical advice to patients if appropriate. To develop an understanding and awareness of all the resources available, both public and independent to meet the needs of identified individuals. Identify and process any safeguarding and quality of care issues and refer onwards to ensure that client welfare is protected as per agreed protocols. To coordinate a short-term caseload for the ILR meetings, feeding back the shared care plan to the patient's GP to ensure the patient is updated and informed whilst part of the ILR meetings.
• 7. Responsibility for policy and service development implementation Assist the team lead in the on-going development and evaluation of the ILR meeting to meet the needs of the service. Apply service and organisational policy and procedures as defined to ensure consistence, fairness, transparency and quality of service. To support the development the ILRs and the role of the coordinator within them.
• 8. Responsibilities for financial and physical resources Ensure that MCH equipment is maintained and well-looked after whilst in the possession of the ILR Coordinator. As part of the ILR MDT triage process to ensure that appropriate signposting to relevant services has been undertaken by the referrer. As part of the ILR MDT meetings to ensure that appropriate signposting is recommended/actioned to support patients and/or carers if indicated.
• 9. Responsibilities for human resources (HR) To participate in the induction and training of new members of staff and to contribute to the multidisciplinary team development. To provide cover for colleagues as and when required. To ensure the service is covered effectively across all the ILR. To assist in recruitment of new staff.
• 10. Responsibilities for information resources To use RIO, EMIS and IBIS systems and other relevant health databases to search and view service user/patient information. To input data as necessary relating to referral, assessment and outcomes when appropriate ensuring all patient’s recorded information is accurate, up to date and factual. To understand and follow procedures and policies on information governance, with strict adherence to protocols regarding the sharing and confidential information between different organisations and individuals. Ensure accurate documentation and recording of identified actions arising from ILR meetings. To create and develop reports to demonstrate ILR outcomes and support service implementation.
• 11. Responsibilities for research and development (R&D) The post holder will be required to keep up to date and implement with local service developments as appropriate.
• 12. Freedom to act The post holder will be expected to make autonomous decisions regarding the patient’s care and is accountable for their own actions. There is access to senior management when advice is required.
• 13. Physical effort (refer to effort factor questionnaire) Infrequent lifting and transporting of lightweight equipment. Long periods of sitting and PC use.
• 14. Mental effort (refer to effort factor questionnaire) Long periods of concentration when processing referrals, chasing actions and coordinating meetings. Unpredictable work pattern and frequent interruption which may mean re-prioritising tasks.
• 15. Emotional effort (refer to effort factor questionnaire) Frequent exposure to direct potentially emotionally demanding situations e.g. dealing with difficult patients/carers, organising referrals for the terminally ill. Ability to cope with potentially high stress/demand situations.

Qualifications & Requirements

• Minimum education equivalent GCSE English and Maths at grade C or above.
• Appropriate experience within a demanding healthcare or IT environment or equivalent job role setting.
• Knowledge of current NHS pathways desirable.
• Knowledge of a range of administrative systems.
• Knowledge and understanding of other relevant NHS national targets and standards.
• An understanding of the issues surrounding data protection.
• Excellent communication, interpersonal and organisational skills.
• Competence in a wide range of IT systems.
• Ability to deliver to deadlines, work under pressure, manage own time, prioritise workload.
• Ability to problem solve.
• Ability to work autonomously in office or home environment.
• Good attention to detail with ability to multitask.
• Ability to deal with situations tactfully.
• Ability to work on own initiative without close supervision.
• Analytical and judgement skills Demonstrate an ability to undertake duties in an autonomous manner with advice from the band 5 team lead. To work with the team lead in determining the most appropriate response for individual clients. To review the information provided and determine which service best meet the need of the patient. Demonstrate an ability to problem solve, analyse and reach informed decisions based on the available information provided.
• Planning and organisational skills, Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
• Occasional exposure to unpleasant home environments e.g. extreme smells, unhygienic conditions. Lone working in the community. Frequent VDU use.