Intake & Referral Advisor (SPA)

Hertfordshire Partnership University NHS Foundation Trust; St Albans; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading mental health trust in St Albans seeks an Administrator to manage communications for the Single Point of Access Service. The role involves answering calls, managing enquiries, and working closely with clinical advisors. Candidates should possess good communication and organizational skills along with a good level of education. This role offers a supportive environment with training opportunities and the chance to contribute to high-quality mental health care.

Qualifications

• Good level of education GCSEs or equivalent including English Language.
• Good level of numeracy.
• Knowledge and experience of working with those experiencing mental health difficulties.

Responsibilities

• Manage all incoming communications effectively.
• Be the first point of contact for service users.
• Establish priorities and work independently.

Skills

Good communication skills

Organizational skills

Customer care skills

Proficient in Word and Excel

Ability to work under pressure

Education

Good level of education GCSEs or equivalent

NVQ 3 or equivalent experience

Job description

A leading mental health trust in St Albans seeks an Administrator to manage communications for the Single Point of Access Service. The role involves answering calls, managing enquiries, and working closely with clinical advisors. Candidates should possess good communication and organizational skills along with a good level of education. This role offers a supportive environment with training opportunities and the chance to contribute to high-quality mental health care.