Insurance Technician

Markerstudy Group; Costessey; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading insurance company in Costessey is looking for self-motivated individuals to join their team. This role involves answering customer calls, ensuring satisfaction, and providing clear product information. With training and excellent bonuses on offer, it's a great start to a career in insurance. Perks include discounted cinema tickets and meals, along with 24/7 support for various needs.

Benefits

Full training

Excellent bonus structure

Discounted cinema tickets

Free tea/coffee

Breakfast club

Qualifications

• Self-motivated individuals eager to work in a friendly environment.
• Ability to understand customer issues and recommend solutions.
• Commitment to personal development and adherence to compliance processes.

Responsibilities

• Answer inbound telephone calls.
• Go the extra mile to ensure customer satisfaction.
• Provide clear, fair, and non-misleading product information.
• Optimize opportunities for cross-selling and up-selling.

Skills

Customer satisfaction

Effective communication

Problem-solving skills

Time management

Job description

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Here at Lancaster Insurance Services, we are looking for self-motivated individuals who are eager to work in a friendly and supportive environment.

We pride ourselves on delivering great results through hard work, collaboration, and dedication. Working for Lancaster Insurance is about making a difference for our customers and our business. Our focus is on putting customers at the heart of everything we do—doing the right things and doing them well. We have created an environment that empowers individuals and rewards hard work.

You will be working in the bespoke market, dealing with unique and classic vehicles, and will have exciting opportunities such as career mapping and meeting customers face-to-face at events. This is a great opportunity to kick-start a career in insurance with a top company.

Responsibilities include:

• Answering inbound telephone calls
• Going the extra mile to ensure customer satisfaction
• Effectively communicating with customers to provide clear, fair, and non-misleading product information, enabling informed decisions
• Understanding customer issues and recommending solutions
• Using relevant information to optimize opportunities for cross-selling and up-selling insurance products
• Demonstrating excellent problem-solving skills
• Managing time effectively to meet quality and accuracy standards
• Committing to personal development
• Adhering to company processes related to FCA, DPA, and TCF requirements
• Working on own initiative and thriving in a fast-paced environment

What we offer:

• Full training
• Excellent bonus structure
• Free tea/coffee
• Breakfast club

Being an employee of Markerstudy Broking, part of the Markerstudy Group, comes with perks such as discounted cinema tickets, meals, fun days out, and discounts at clothing and white goods retailers. We also offer a 24/7 support service providing assistance for various needs, including financial issues and bereavement counseling.