Insurance Customer Service Advisor | Home & Motor Quotes

Employment Specialists Ltd; Colchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local insurance agency is seeking a Customer Service Adviser to enhance client relations and provide quotations. This busy role requires handling inquiries, supporting renewals, and ensuring customers have a positive experience. Ideal candidates will possess good communication skills and experience in motor and home insurance. The agency offers full training, a supportive environment, and competitive benefits including 25 days holiday plus bank holidays.

Benefits

Full training and development

Support with CII qualifications

Friendly team environment

25 days holiday + bank holidays

Free parking

Company pension scheme

Qualifications

• Experience in motor and home insurance is required.
• Confident communication skills across various channels are essential.
• Must demonstrate a 'can-do' attitude and focus on excellent service.

Responsibilities

• Handle incoming calls and emails, ensuring a positive customer experience.
• Provide motor and home insurance quotations, converting them into new business.
• Maintain customer records on the CRM system and support outgoing sales activities.

Skills

Communication skills

Customer service experience

Organisational skills

Teamwork

IT proficiency

Education

Minimum 5 GCSEs including Maths and English

Tools

Microsoft Dynamics

Job description

A local insurance agency is seeking a Customer Service Adviser to enhance client relations and provide quotations. This busy role requires handling inquiries, supporting renewals, and ensuring customers have a positive experience. Ideal candidates will possess good communication skills and experience in motor and home insurance. The agency offers full training, a supportive environment, and competitive benefits including 25 days holiday plus bank holidays.