Insurance Customer Outcomes Specialist (Hybrid)

Sellick Partnership (Legal) Limited; Greater London; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A prominent insurance firm in London seeks a Customer Support Specialist to join their new team. This permanent position involves supporting customer outcomes, evaluating communications, and ensuring service quality through reviews. The ideal candidate will have insurance experience and an understanding of consumer duty regulations. Benefits include hybrid working, generous holiday, and private medical insurance. Contact Alfie Paul to apply and join an inclusive workplace.

Benefits

Hybrid working (2 days in office)

On-site lunches

25 days holiday + bank holidays

Market-leading parental benefits

10% Pension Contributions

Private Medical Insurance

Qualifications

• Experience in an insurance setting, preferably within delegated authority.
• Understanding of regulations related to consumer duty and vulnerable customers.
• Ability to effectively prioritise and manage workload.

Responsibilities

• Support implementation of the Customer Outcomes Monitoring Framework.
• Evaluate support for vulnerable customers in the journey.
• Conduct customer journey and website reviews for quality improvements.
• Test communications for clarity and compliance.
• Escalate issues as needed, including customer harm reviews.

Skills

Independent working

Organisational skills

Knowledge of Consumer duty

Understanding of vulnerable customer needs

Job description

A prominent insurance firm in London seeks a Customer Support Specialist to join their new team. This permanent position involves supporting customer outcomes, evaluating communications, and ensuring service quality through reviews. The ideal candidate will have insurance experience and an understanding of consumer duty regulations. Benefits include hybrid working, generous holiday, and private medical insurance. Contact Alfie Paul to apply and join an inclusive workplace.