Insurance Customer Care Specialist – Hybrid/Remote

Markerstudy Group; Torquay; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

A leading home insurance provider in Torquay is hiring for a customer service role where you will handle inbound and outbound customer calls regarding policy queries and changes. Ideal candidates will possess strong communication and problem-solving skills, along with a self-motivated attitude. The position offers training support, career development opportunities, and flexible remote work once fully trained. Full-time availability is required Monday to Friday with occasional Saturday work.

Benefits

Career development opportunities

Remote training

Qualifications

• Experience in a fast-paced environment focused on performance.
• Ability to adapt communication style to meet customer needs.
• Knowledge of insurance policies is a plus.

Responsibilities

• Handle inbound calls for customer queries regarding policies.
• Support customers unable to complete online processes.
• Manage team diaries and customer interactions regarding payments.

Skills

Strong communication skills

Problem-solving

Customer empathy

Self-motivation

Resilience

Job description

A leading home insurance provider in Torquay is hiring for a customer service role where you will handle inbound and outbound customer calls regarding policy queries and changes. Ideal candidates will possess strong communication and problem-solving skills, along with a self-motivated attitude. The position offers training support, career development opportunities, and flexible remote work once fully trained. Full-time availability is required Monday to Friday with occasional Saturday work.