Insurance Claims Handler

Aon; Leicester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance broker in Leicester is seeking an Insurance Claims Handler to join their dynamic team. This role focuses on processing and submitting claims while providing account management support for a diverse portfolio. The ideal candidate should have an insurance background or relevant office experience, alongside strong analytical skills and proficiency in Microsoft Office. This position offers a competitive salary, comprehensive benefits, and a supportive environment for career development.

Benefits

Comprehensive benefits package

Private healthcare

Global Wellbeing Days

Continuous learning culture

Responsibilities

• Processing and submitting claims/premiums to both London and company markets.
• Proactively resolve coverage and accounting-related queries.
• Manage overdue balances for credit control.
• Liaise closely with key stakeholders for client service.

Skills

Excellent analytical and problem-solving skills

Good knowledge of Microsoft Office

Ability to work under initiative

Good communication skills

Job description

Insurance Claims Handler

Are you looking for a new challenge with the opportunity to build a successful career with one of the largest insurance brokers in the world? Aon Business Services in Leicester are offering an exciting opportunity to join a well‑established and dynamic team servicing clients from around the globe, where you’ll play a key role in supporting a diverse portfolio of clients.

The role will primarily be claims based, focusing on ‘Binders’ with a wide scope to learn more about Reinsurance Excess of Loss and Facultative business as your career develops. The successful candidate will receive a competitive salary with a comprehensive benefits package, including an excellent pension with private healthcare for you and your family.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Your main responsibilities will include:

• Processing and submitting claims/premiums to both London and company markets.
• Query resolution: proactively resolve coverage and accounting‑related queries to avoid delays in current or future transactions.
• Pro‑active credit control: manage overdue balances by taking appropriate action to obtain agreement and settlement.
• Cross‑team collaboration: liaise closely with key stakeholders to achieve seamless client service and account management.

Full training will be provided and, as you develop your career, you’ll be fully supported to take ownership of your own portfolio of clients and engage with a network of contacts to deliver an unrivaled client service on a global scale.

How this opportunity is different

This is a rare opportunity to join an industry‑leading insurance broker with around 60,000 employees in over 120 offices across the world. The Leicester team services all classes of business, including Marine & Energy, Cyber, Aviation, Property & Casualty, Credit & Bonds, Accident & Health, UK Motor and Catastrophe worldwide.

Skills and experience that will lead to success

We’re looking for someone with an insurance background or previous office experience in the financial sector with the following skills:

• Excellent analytical and problem‑solving skills.
• Good knowledge of Microsoft Office including Outlook, Excel and Word.
• Good ability to work under your own initiative and as part of a team.
• Good communication skills, both written and oral.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Our agile environment allows you to manage your wellbeing and work/life balance. All colleagues enjoy two ‘Global Wellbeing Days’ each year and we offer a variety of working‑style solutions.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at [e-mail] or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.