Instructional Systems Technologist II

ITAC Solutions; Birmingham; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading healthcare technology firm in Birmingham is looking for an experienced AV Technical Support Specialist to enhance collaborative environments. You will lead the implementation and maintenance of cutting-edge audiovisual systems while providing essential support for both live and hybrid events. Ideal candidates should have an associate degree and expertise with various AV technologies. This role provides excellent growth potential and benefits.

Benefits

Health and dental benefits

Retirement options

Professional development opportunities

Qualifications

• Proficient in supporting AV systems in collaborative environments.
• Knowledgeable in networked systems for AV integration.
• Experience with hybrid event platforms like Zoom and Webex.

Responsibilities

• Lead technical support for audiovisual systems in various spaces.
• Install and maintain AV systems including projectors and microphones.
• Troubleshoot complex AV issues to ensure system uptime.

Skills

AV system support

Network troubleshooting

Technical documentation interpretation

Education

Associate degree in Electronics, Audio Engineering, IT, or related field

Bachelor’s degree (preferred)

Tools

Crestron

AV-over-IP (e.g., DM NVX)

Job description

Overview

Join our client’s high-energy Instructional Systems & Technology team and play a key role in shaping how technology powers learning, collaboration, and communication in a hospital environment. This position offers the opportunity to make an impact by ensuring that meeting, training, and collaboration spaces operate seamlessly and support innovation across multiple campuses.

Benefits

• Work with cutting-edge AV and collaboration technologies in a large, enterprise-scale environment
• Be part of a mission-driven healthcare organization improving patient and staff experiences
• Collaborative, forward-thinking technology team with growth potential
• Excellent benefits package including health, dental, and retirement options
• Professional development opportunities and AV industry certifications encouraged

Compensation

What You’ll Be Doing

• Lead technical support for audiovisual systems in training, meeting, and collaboration spaces
• Install, configure, and maintain AV systems (projectors, displays, microphones, control panels, etc.)
• Support live and hybrid events using Zoom, Webex, Teams, and other platforms
• Partner with IT and facilities teams to design and implement AV technology upgrades
• Troubleshoot complex AV and networked systems to ensure system uptime
• Monitor and resolve support tickets in a timely and professional manner
• Mentor and guide junior staff while maintaining organized and functional AV spaces

What You’ll Need to be Considered

• Associate degree in Electronics, Audio Engineering, IT, or related technical field (Bachelor’s preferred)
• Expertise with Crestron, AV-over-IP (e.g., DM NVX), and enterprise AV systems
• Strong knowledge of signal flow, control systems, and TCP/IP networking for AV integration
• Ability to interpret AV system drawings and technical documentation
• Familiarity with lecture capture systems, digital whiteboards, and remote monitoring tools
• CTS or related AV certifications are a plus