Institutional Client Services Associate (German Speaking)

Interactive Brokers; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global financial institution is seeking a dedicated professional for its London office to focus on client inquiries and provide support for trading platforms. Responsibilities include managing relationships with institutional clients and resolving trading issues. The ideal candidate should have a strong background in equities and a degree, along with at least 1-2 years in a client-facing role. This position offers competitive benefits and a supportive work environment.

Benefits

Career support and development

Performance-based cash bonus scheme

Access to Private Medical Insurance

Travel season ticket loans

Qualifications

• Strong knowledge of financial instruments like Equities, Options, Futures, and FX.
• Experience in international settlements or clearing operations is a plus.
• At least 1-2 years in a client-facing role preferred.

Responsibilities

• Act as the first point of contact for client queries.
• Resolve trade-related queries, including order entry and execution.
• Manage relationships with key institutional clients.

Skills

Knowledge of listed Equities

Analytical problem-solving

Relationship Management

Bilingual (English and German)

Education

University degree or higher

Job description

Responsibilities

First point of contact for client queries, including but not limited to :

• Assistance with multiple trading platforms (desktop, mobile, browser)
• Resolution of trade-related queries (order entry, trade execution)
• Relationship Management for key institutional clients
• Project Management of platform and process enhancements
• Other tasks including client training, general market research and development

Qualification & Skills

• Strong knowledge of listed Equities, Options, Futures, and FX.
• Analytical problem-solver with a passion for technology and financial markets.
• Prior experience in international settlements or clearing operations is a plus.
• Bilingual (English and German preferred).
• University degree or higher.
• At least 1-2 years experience, preferably in a client-facing capacity at a global financial institution (less experienced candidates with a strong grasp of the corepetencies will also be considered).

Location

20 Fenchurch Street, London, EC3M 3BY

8 am - 5 pm, Monday - Friday

Benefits

• Career support and development
• Salarymensurate with experience
• Performance-based discretionary cash bonus scheme
• Discretionary stock grant
• Group Life Assurance cover
• Group Ie Protection
• Occupation pension scheme based on Gross earningsHybrid working model
• Above statutory annual leave, increasing with service
• Dailypany-paid lunch and healthy snack options throughout the day (when working from the office)
• Access to Private Medical Insurance, Dental Plan and / or Health Cash Plan (including dependants)
• Corporate events
• Travel season ticket loans
• Cycle to work scheme
• on successfulcompletion of the probation period

Interactive Brokers is an Equal Opportunity Employermitted to offering employees a diverse, equitable and inclusive workplace.

If you have what it takes to be part of our London office team, please apply today!

Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation. Job ID 7246408002