Insight Executive - Knowledge Management

Tesco UK; Digswell; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading supermarket and technology firm in the UK is seeking an experienced Insight Manager to lead knowledge management strategies and support AI integration. You will mentor the Insight team while promoting the use of the knowledge management platform across various business sectors. The ideal candidate has over 2 years of experience and strong skills in project management and collaboration. We champion flexible working arrangements and inclusivity.

Qualifications

• 2+ years of experience in an insight function or commercial industry.
• Background in Knowledge or Information Management.
• Ability to work in a fast-paced environment handling multiple stakeholders.

Responsibilities

• Champion and mentor the Insight team and business stakeholders.
• Maintain user security access groups and ensure compliance.
• Monitor market trends in knowledge management and AI capabilities.

Skills

Excellent organisational and project management skills

Storytelling and content curation skills

Good communicator with ability to lead training/workshops

Analytical and data interpretation skills

Strong decision making and prioritisation skills

Collaboration skills

Job description

Overview

Our Insights department strives to guide Tesco in making informed decisions by bringing to bear our deep understanding of Customers and Colleagues. Our key priorities are setting the customer agenda, commercialising insight, business partnering internally and externally, storytelling and democratising insight. Lead all aspects of managing our team's extensive knowledge platform, Insight Out, for Tesco Group and support AI integration. Guiding the strategy for improving the Insight team's method of knowledge management and sharing in alignment with the broader team's objectives. Developing and maintaining guidelines for curating, publishing and housekeeping of Insight reports and knowledge in collaboration with the wider Insight team to keep content relevant and up to date.

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

Responsibilities

• Acting as day to day champion, mentor and product support for the Insight team, business stakeholders and agency partner users. Promoting our knowledge management platform and amplifying the relevant audience reach for Tesco by supporting the published insights of our team.
• Understanding stakeholder success and difficulties by combining usage data and regular feedback. Working closely with external platform providers to maintain a reliable user experience and prioritise developments. Encouraging a community of practice for Insight knowledge management across the Tesco Group — Bank, Mobile, Ireland, Central Europe & Technology.
• Defining and maintaining user security access groups, permissions and guidelines to keep confidential information secure. Working with Technology teams to ensure our processes and platform comply with agreed standards. Monitoring external market trends in knowledge management trends including generative AI capabilities.

Qualifications

• Excellent organisational and project management skills
• Storytelling, content curation skills particularly in digital environments
• Good communicator with ability to lead training/workshops
• Solid grasp of different insight approaches and tools
• Analytical and data interpretation skills
• Great teammate who can collaborate effectively with other team members and coordinate multiple collaborators
• Strong decision making and prioritisation skills, guided by data
• 2+ years of experience either in an insight function directly or using insights in a relevant commercial industry
• Background in Knowledge or Information Management and Knowledge Management Platforms
• Working in a fast paced environment and handling multiple stakeholders

Working arrangements and accessibility

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support. We’re proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, please contact us for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.