Inside Sales Specialist

Lutron Electronics Co., Inc; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading technology firm in lighting solutions is seeking an Inside Sales Specialist to foster customer relationships and drive sales opportunities. The ideal candidate will leverage their technical skills and sales experience to support residential dealers and improve account growth. Strong communication and problem-solving abilities are essential. Join a dynamic and innovative team offering competitive benefits and opportunities for growth.

Benefits

Competitive compensation

Benefits for career growth and education

Qualifications

• Previous experience in an inside sales or customer-centric role required.
• Ability to efficiently work in fast-paced environment navigating multiple systems.
• Excellent communication and relationship-building abilities.

Responsibilities

• Developing new sales opportunities using outbound emails and calls.
• Communicating with customers to identify sales opportunities.
• Researching for new leads and upselling products.

Skills

Inside sales experience

Customer relationship management

Technical proficiency in Salesforce

Communication skills

Problem-solving abilities

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

Salesforce

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

NICE inContact

Job description

Overview

Inside Sales Specialists communicate with existing customers to understand their needs and generate new leads/opportunities of new potential accounts. This position offers an excellent opportunity to learn more about our residential customers and the associated product offering, while utilising your sales, relationship building and technical skills. You will communicate with new and existing dealers of Lutron products in the residential market, helping with product education, product selection, selling support, lead referrals and order coordination.

Responsibilities

• Developing new sales opportunities using outbound cold emails, cold calls and lead follow-ups.
• Communicating with customers to understand their needs and requirements and identify sales opportunities.

• Interact with selected residential dealers via phone, email, and chat as their main sales contact at Lutron. You will assist in onboarding new accounts, training existing small accounts to utilise proven selling approaches and sales tools in order to grow, qualify incoming project leads, and help answer questions/resolve issues in a timely manner, teach accounts to successfully navigate working with Lutron.
• Build a strong knowledge of our innovative lighting control, lighting and shading products and solutions.

• Gain a strong understanding of market dynamics in the residential custom electronics market space. Keeping up to date with product and service information and competitor offers.

• Utilise our systems, such as SFDC and NICE inContact, to manage cases and customer inquiries. Maintaining and improving the data quality of prospects on SFDC.

• Researching for new leads and upselling products and services.

Qualifications

• Previous experience in an inside sales or customer-centric role required.

• You have proficiency in Microsoft Word, Excel and PowerPoint and ability to efficiently work in fast-paced environment while navigating multiple systems.
• Excellent communication and relationship-building abilities.
• Technical proficiency with CRM systems (Salesforce) and customer interaction platforms (NICE inContact).
• Ability to think creatively and propose innovative solutions to business challenges.
• Bachelor’s degree in Business, Marketing, or a related field is required.

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website atwww.lutron.com.

Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics

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