Innkeeper's Collection Night Porter

Mitchells & Butlers PLC; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality company in Greater London is seeking a Night Porter to ensure guest satisfaction and safety. Responsibilities include welcoming guests, managing cleaning tasks, and addressing inquiries and complaints. Ideal candidates should have a passion for guest care, good communication skills, and a can-do attitude. The position offers flexible shifts and numerous perks, including a dining discount and financial tools to manage earnings.

Benefits

33% discount across all brands

Flexible shifts

Pension plan

28 days paid holiday

High-street shopping discounts

Free employee helpline

Free shares

Team socials

Qualifications

• Ability to provide excellent guest service.
• Experience in customer service roles is advantageous.
• Team player that contributes positively to team dynamics.

Responsibilities

• Be the first point of contact when checking in late arrivals and walk-ins.
• Ensure a warm, friendly welcome for all guests.
• Handle cleaning tasks and maintain front of house areas.
• Prioritize guest and business safety and security.
• Evacuate guests in case of an emergency.
• Manage guest complaints and telephone inquiries.

Skills

Passionate about guest care

Excellent verbal communication

Professionalism under pressure

Great eye for detail

Can-do attitude

Job description

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.

WHAT YOU'LL DO IN THIS ROLE:

• Be the first point of contact when checking in late arrivals and walk‑ins
• You’ll ensure a warm, friendly and genuine welcome
• The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
• You’ll ensure guest and business safety and security is top priority at all times
• In the event of a fire, evacuating all guests and team from the business safely and quickly
• You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.

WHAT WE LOOK FOR IN OUR NIGHT PORTERS:

• Passionate about guest care
• A can‑do attitude
• Professionalism under pressure
• Great eye for detail
• Enjoys and wants to be an active member of a team
• Excellent verbal communication
• An understanding of what excellent guest service looks like

WHAT'S IN IT FOR ME?

• Flexible shifts – to fit around the other important things in life.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment – fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!
• On top of this, we offer a pension; 28 days paid holiday; high‑street shopping discounts; and we even give you free shares! There's also a free employee helpline – to support you with whatever life throws at you.

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.