Inn Keepers Collection Night Porter

MITCHELLS & BUTLERS PLC; Greater London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hospitality company in Greater London is looking for an enthusiastic individual to join their team. In this role, you will be the first point of contact for guests, ensuring a warm and friendly welcome while maintaining safety and cleanliness. Responsibilities include checking in guests, managing guest inquiries and complaints, and contributing to a team-focused environment. The position offers flexible shifts and various employee benefits including discounts and a pension plan.

Benefits

33% discount across all brands

Flexible shifts

Wagestream financial toolkit

Team Socials

28 days paid holiday

High-street shopping discounts

Free employee helpline

Free shares

Qualifications

• Passion for delivering a great guest experience.
• Ability to ensure safety and security for guests and employees.
• Experience in handling guest complaints and inquiries.

Responsibilities

• Be the first point of contact for checking in guests.
• Ensure a warm and friendly welcome to all guests.
• Perform cleaning tasks as required in the front of house and breakfast areas.
• Handle and resolve guest complaints to ensure a pleasant stay.
• Evacuate guests safely in case of emergency.

Skills

Excellent verbal communication

Great eye for detail

Professionalism under pressure

Can-do attitude

Teamwork

Job description

Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.

What you’ll do in this role

• Be the first point of contact when checking in late arrivals and walk-ins
• You’ll ensure a warm, friendly and genuine welcome
• The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
• You’ll ensure guest and business safety and security is top priority at all times
• In the event of a fire, evacuating all guests and team from the business safely and quickly
• You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay. Passionate about guest care
• A can‑do attitude
• Professionalism under pressure
• Great eye for detail
• Enjoys and wants to be an active member of a team
• Excellent verbal communication

About Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to .

Benefits

• Flexible shifts – to fit around the other important things in life.
• Love dining out? You’ll love it even more with a massive 33% discount across all our brands. Whether it’s date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Team Socials – work hard, play hard!

On top of this, we offer a pension; 28 days paid holiday; high‑street shopping discounts; and we even give you free shares! There’s also a free employee helpline‑ to support you with whatever life throws at you.