Infrastructure Senior Group Manager

Citigroup Inc.; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services company is seeking an Infrastructure Senior Group Manager to lead a team in enhancing their technology infrastructure in London. The ideal candidate will have extensive experience in the technology sector, especially in managing technology environments, with a focus on compliance and risk management. This position offers competitive annual salary, hybrid working model, and benefits including medical care, pension plan, and professional development opportunities.

Benefits

27 days annual leave

Discretionary annual performance-related bonus

Private Medical Care & Life Insurance

Employee Assistance Program

Pension Plan

Paid Parental Leave

Special discounts for employees

Access to learning resources

Qualifications

• Extensive experience in the technology sector with focus on infrastructure.
• Demonstrated experience in managing technology environments including cloud and networks.
• Minimum of five years of leadership experience in technology.

Responsibilities

• Leading and managing a team towards realistic goals and managing resources.
• Applying in-depth knowledge to manage complex technology systems.
• Ensuring risk management and compliance requirements are met.

Skills

Technical expertise in end user technologies

Strong background in network architecture

Experience in cloud collaboration platforms

Communication skills

Interpersonal skills

Project management

Ability to work independently

Education

Engineering Graduate or MCA or equivalent

Master’s degree

Job description

Executive Summary

The Infrastructure Senior Group Manager is a pivotal senior management-level position at Citi, responsible for leading and guiding a team to ensure efficient and effective Citi infrastructure in coordination with the Technology Team and the business. The role's overarching objective is to leverage infrastructure technology knowledge and established policies to process data, resolve issues, and execute administrative tasks. This strategic role also drives the modernization of employee experience and operational efficiency through digital technology adoption, encompassing digital transformation strategies, project implementation, change management, technology evaluation, and stakeholder collaboration.

Job Overview

The Infrastructure Senior Group Manager manages and guides a team focused on maintaining and enhancing Citi's infrastructure. This involves applying in-depth and comprehensive knowledge of the subject domain, managing resources and budgets, and making strategic decisions related to technology and business strategy. A critical aspect of the role is to assess risk, ensure compliance with regulations, adhere to Citi’s policy, and maintain ethical judgment while managing control issues and team accountability.

The role will be part of the Digital Workplace and Client Services On‑site support team. This team enables the firm’s strategic priorities through workplace digital transformation by supporting a highly mobile workforce that can work anywhere, anytime. Provides on‑site technical support and delivery as well as technology leadership at all Citi locations globally by partnering with the local business and representing Foundational Services (FS) in the geographies when required, or when there is limited presence from other FS groups. Supports executive events, town halls, conferences, and clients.

Responsibilities

• Team Leadership & Resource Management: Leading, evaluating, providing resources, and driving a team towards realistic goals. This also involves managing sizeable resources, budget, policy formulation, and strategic decisions.
• Technical & Strategic Oversight: Applying in-depth and comprehensive knowledge of subject domain/area to manage large, complex systems/services/initiatives. This is complemented by a broad knowledge‑base in multiple functional areas and an understanding of underlying business strategy.
• Process Improvement: Ensuring essential processes and procedures are in place and contributing to defining and re‑engineering improvements.
• Stakeholder Interaction: Influencing and negotiating with senior leaders across functions and communicating with external parties as needed.
• Risk & Compliance Management: Appropriately assessing risk in business decisions, safeguarding Citigroup's reputation and assets, driving compliance with laws and regulations, adhering to Policy, applying sound ethical judgment, escalating and managing control issues with transparency, and supervising team activity to ensure standards are met.

Qualifications

• Overall Experience: Extensive experience in the technology sector, with a significant portion dedicated to technology infrastructure.
• Technology Infrastructure Expertise: Demonstrated experience in designing, implementing, and managing robust technology infrastructure environments, including but not limited to network architecture, data center operations, cloud platforms (public, private, hybrid), and enterprise systems.
• Wider Technology Acumen: Broad understanding and proven experience across the wider technology landscape, encompassing strategic technology planning, financial applications, cybersecurity technologies, payments systems, and digital transformation initiatives, preferably within a regulated financial services global context.
• Leadership: Minimum of five years of senior leadership or management experience, responsible for driving technology strategy, execution, team management and development.
• Autonomy & Collaboration: Demonstrated ability to work independently and collaborate effectively with virtual teams in high‑pressure, matrix environments.
• Ownership: Ability to take ownership of project/initiative parts with tight deadlines or unexpected changes.

Education

• Required: Engineering Graduate or MCA or equivalent qualification from a recognized university/institution.
• Preferred: Master’s degree.

Key Skills

• Technical Expertise in End User Technologies: Strong background in end‑user computing, mobile device management, cloud collaboration platforms (e.g., Microsoft 365, Google Workspace), network connectivity, and cybersecurity best practices.
• Technology Infrastructure Expertise: Demonstrated experience in designing, implementing, and managing robust technology infrastructure environments, including but not limited to network architecture, data center operations, cloud platforms (public, private, hybrid), and enterprise systems.
• Wider Technology Acumen: Broad understanding and proven experience across the technology landscape, encompassing strategic technology planning, financial applications, cybersecurity technologies, payments systems, and digital transformation initiatives, preferably within a regulated financial services global context.
• Leadership: Minimum of five years of senior leadership or management experience, responsible for driving technology strategy, execution, team management and development.
• Autonomy & Collaboration: Demonstrated ability to work independently and collaborate effectively with virtual teams in high‑pressure, matrix environments.
• Communication: Exceptional verbal and written communication skills, with the ability to articulate technical concepts to non‑technical stakeholders and influence decision‑making.
• Interpersonal Skills: Strong ability to build relationships, collaborate effectively with diverse teams, and provide excellent customer service, especially to senior executives.
• Project Management: Experience in managing technology projects, from planning to implementation and post‑deployment support.
• Adaptability: Ability to thrive in a fast‑paced, dynamic global environment and adapt to evolving technology landscapes.
• Global Mindset: Understanding of global business operations and challenges in supporting a distributed workforce across different regions and time zones.
• Business Acumen: Ability to understand business needs and align technology solutions with strategic objectives.

What We’ll Provide You

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)
• A discretionary annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Visit our Global Benefits page to learn more.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

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