Infrastructure Engineer (3rd Line)

mecs communications; Manchester; Hybrid; GBP 46,000 - 55,000; Full time

Job summary

A leading communications firm in the UK is seeking an experienced Infrastructure Engineer (3rd Line) to provide high-quality support and implementation for customers' data centre and network environments. The ideal candidate has over 5 years in enterprise infrastructure support, strong knowledge of VMware, Cisco, and cloud environments, and excellent problem-solving skills. This role offers a permanent position with competitive salary and benefits, along with remote work flexibility.

Qualifications

• 5+ years in enterprise infrastructure support.
• Strong knowledge of VMware, Extreme Networks, Fortinet/Cisco Firewalls, Microsoft 365/Azure.
• Excellent problem-solving, documentation, and communication skills.

Responsibilities

• Provide L3 escalation support and resolve complex infrastructure incidents.
• Deliver onsite and remote troubleshooting, root cause analysis, and problem management.
• Support core technologies including Security, LAN/WLAN, VMware, SAN, and authentication services.
• Assist with small changes and managed services.
• Mentor junior engineers and collaborate with partners and customers.

Skills

5+ years in enterprise infrastructure support

Strong knowledge of VMware

Extreme Networks (LAN, WLAN, Fabric)

Fortinet/Cisco Firewalls

Microsoft 365/Azure

Excellent problem-solving

Documentation skills

Communication skills

ITIL certification

Job description

Type:

Permanent

Infrastructure Engineer (3rd Line)

£55k + Benefits

Location: Remote with on-site visits when required.

Environment: VMware ESXi, SAN, Cisco, Fortinet, Azure, 365 Services, Public Cloud, 3rd Line Support, Managed Services, ITIL, Hosted Environments

We're seeking an experienced 3rd Line Infrastructure Engineer to deliver high-quality support and implementation for our customers' data centre and network environments.

What you'll do:

• Provide L3 escalation support and resolve complex infrastructure incidents
• Deliver onsite and remote troubleshooting, root cause analysis, and problem management
• Support core technologies including Security, LAN/WLAN, VMware, SAN, and authentication services
• Assist with small changes, service requests, and managed services
• Mentor junior engineers and collaborate with partners, suppliers, and customer teams

What you'll bring:

• 5+ years in enterprise infrastructure support
• Strong knowledge of VMware, Extreme Networks (LAN, WLAN, Fabric), Fortinet/Cisco Firewalls, Microsoft 365/Azure, and public cloud environments
• Excellent problem-solving, documentation, and communication skills
• ITIL and vendor certifications (Extreme, Fortinet) desirable

Apply now for full details

@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology

@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.

For more information or a list of current vacancies, please see our web site at mecscomms.co.uk