Infrastructure Engineer (3rd Line)

hireful; Leeds; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading technology and infrastructure provider is seeking an experienced Infrastructure Engineer for their team in Leeds. In this on-site role, you will ensure the reliability and security of systems. Responsibilities include troubleshooting issues, managing service desk tickets, and performing routine maintenance. Strong experience with Microsoft Windows, Active Directory, and ITSM tools is essential. The organization offers excellent benefits, including a generous pension scheme, discounts, and career development opportunities.

Benefits

Free on-site parking

Terminal retail and hospitality discounts

Generous pension scheme

Life assurance

Electric car salary sacrifice scheme

Cycle to Work scheme

Employee Assistance Programme (EAP) for wellbeing

Qualifications

• Proven experience in an Infrastructure or Network Support role.
• Strong understanding of incident, problem and change management using ITSM tools.
• Excellent experience supporting Microsoft Windows desktops and servers.
• Strong knowledge of Exchange, M365, SharePoint Online, Teams and Intune.
• Experience managing VMware environments.

Responsibilities

• Manage and update service desk tickets with clear details.
• Troubleshoot hardware, software and platform issues.
• Carry out routine maintenance, backups, and system checks.
• Document systems, procedures and technical solutions.
• Provide on-call support.

Skills

Infrastructure Support

Incident Management

Microsoft Windows

TCP/IP

Active Directory

Veeam Backup & Replication

PowerShell

SQL Server

Documentation Skills

Communication Skills

Tools

ITSM tools

Exchange

M365

SharePoint Online

Teams

Intune

VMware

Splashtop

PRTG

Job description

Infrastructure Engineer (3rd Line)

Location: Leeds
Department: Information Services
Job Type: Full time
Contract Type: Permanent

Are you a skilled Infrastructure Engineer who thrives in a fast-paced environment where your work genuinely matters? With our client, you’ll play a vital role in keeping our systems reliable, secure and performing at their best, supporting the smooth running of the airport every day while driving improvements in line with organisation’s strategic objectives.

In this hands-on role, you’ll work closely with Support Analysts and fellow Engineers to resolve incidents, identify root causes, and enhance their infrastructure through clear documentation, smart problem-solving and small project delivery. You’ll communicate complex issues simply, share knowledge openly, and stay current with evolving technologies, reflecting their commitment to be the best, work as one team and do the right thing in everything they do.

What You’ll Be Doing

Service Delivery

• Manage and update service desk tickets with clear, accurate detail.
• Deliver support aligned with their IS strategy and organisational goals.
• Troubleshoot hardware, software and platform issues with a solution-focused mindset.
• Provide remote, telephone and on-site support as part of the on-call rota.
• Complete ad-hoc tasks to maintain a secure, stable and smooth IT environment.

Systems & Infrastructure

• Carry out routine maintenance, backups and system checks.
• Manage inventory, coordinate repairs and work with suppliers.
• Administer security controls, documentation and policies across our systems.
• Support the procurement and delivery of equipment and services.
• Provide weekly updates to the Information Systems Manager.

Analysis & Improvement

• Analyse incidents, requests and change requirements.
• Document systems, procedures and technical solutions.
• Assess new technologies to improve performance and scalability.
• Contribute to departmental reporting and continuous improvement.
• Share knowledge across teams to support a strong One Team environment.

Security & Compliance

• Follow IT security policies and least-privilege principles.
• Maintain accurate hardware and software asset records.
• Support incident triage, investigation and remediation activities.
• Document all security activity and contribute to threat-hunting initiatives.
• Balance risk and operational continuity in all security decisions.

Training & Development

• Stay up to date with technical training and professional development.
• Support training for colleagues, end users and new starters.

What You’ll Bring

Essential

• Proven experience in an Infrastructure or Network Support role.
• Strong understanding of incident, problem and change management using ITSM tools.
• Ability to restore service quickly while working towards root cause fixes.
• Excellent experience supporting Microsoft Windows desktops and servers.
• Strong knowledge of Exchange, M365, SharePoint Online, Teams and Intune.
• Solid understanding of TCP/IP, DNS, DHCP, Active Directory & Group Policy.
• Experience with DFS, networking, replication, and Veeam Backup & Replication.
• Working knowledge of SQL Server and PowerShell.
• Experience managing VMware environments.
• Familiarity with remote support tools (Splashtop, NinjaOne, PRTG).
• High-quality communication and documentation skills.
• Understanding of SLAs, OLAs and KPIs.
• Ability to train, mentor and share knowledge effectively.

Desirable

• Certifications in Microsoft OS, Linux, Azure, AWS, VMware or M365.
• Experience with Extreme switches and networking.
• Experience with HP systems, SAN storage or firewall administration.

Personal Qualities

• A positive, confident and customer-focused attitude, with a genuine desire to support colleagues across the wider business when issues arise.
• Someone who contributes positively to a collaborative team environment and actively works with others to achieve shared goals, in line with their One Team value.
• A natural drive to Be The Best—continuously improving, staying curious, taking ownership and striving for high-quality outcomes in everything you do.
• Strong time management and prioritisation skills, especially in a busy and fast-moving environment.
• Flexible, adaptable and comfortable managing multiple tasks effectively.
• Commitment to high standards, integrity and Doing The Right Thing in every task.
• Ability to obtain Counter Terrorist Check (CTC) clearance (must have lived in UK for last 5 years)

Why Join them?

There’s never been a more exciting time to join the team. They’re undergoing a major transformation as they expand and modernise their airport infrastructure—creating new opportunities, investing in better technology, and shaping the future of travel for their region. By joining now, you’ll play a key part in building and supporting an improved, more efficient and more resilient airport operation.

You’ll also be part of a friendly, ambitious organisation that genuinely invests in its people. Alongside a collaborative One Team culture, they offer a range of great benefits, including:

• Free on-site parking
• Terminal retail and hospitality discounts
• Generous pension scheme
• Life assurance
• Electric car salary sacrifice scheme
• Cycle to Work scheme
• Volunteer days and community initiatives
• Employee Assistance Programme (EAP) for wellbeing and support

Working Location / Environment

This role is on-site working at the heart of their operation. You will also need to be available to attend on-site out of hours when on call, ensuring they maintain essential 24/7 system resilience.

REF-225 495