Infrastructure Engineer (1st Line) - Systems Integrator

Hamilton Barnes Associates Limited; England; On-site; GBP 26,000 - 32,000; Full time

Job summary

A growing IT company in the UK is seeking a support technician to assist with Microsoft environments, handle various support queries, and troubleshoot network issues. Candidates should have general IT experience and familiarity with M365. The role offers a salary range of £26,000 - £32,000 per year and requires a driver's license and vehicle for site visits.

Qualifications

• Experience in supporting Microsoft environments.
• Ability to troubleshoot complex network issues.
• Strong communication skills for supporting queries.

Responsibilities

• Support Microsoft environments across various systems.
• Handle 1st–3rd line support queries via multiple channels.
• Troubleshoot network issues and maintain disaster recovery.

Skills

General IT experience

M365

Driver's License and own Vehicle

Job description

Are you looking for an exciting new opportunity? Join a company that began its journey in 2013, initially serving accountancy firms as its first clients. Since then, it has grown to host over 200 practices, now specialising in IT hosting for SMEs, accountants, MSPs, and software vendors. While the team has expanded, and they’ve gained an office along the way, their core principles remain unchanged. The experience and knowledge gained over the years have made them true experts within the sector, from managing software updates to ensuring enhanced security. Through dedication and quality service, they have earned the trust of key accounting software vendors and are proud to be recognised as premier partners with industry leaders like Virtual Cabinet.

If you would like to learn more about this opportunity, feel free to reach out and apply today!

Responsibilities

• Supporting Microsoft environments across Windows Server, AD, RDS, Exchange & Hyper-V
• Handling a wide range of support queries (1st–3rd line) via phone, email, and ticketing
• Troubleshooting complex network issues (Firewalls, DNS, VPNs, VLANs, etc.)
• Maintaining backup and disaster recovery solutions
• Working on customer projects and systems upgrades
• Occasionally visiting UK data centres and participating in out-of-hours work (paid overtime)

Skills/Must have

• General IT experience
• M365
• Driver's License and own Vehicle

Salary

• £26,000 - £32,000 Basic Salary Per Annum