Infrastructure Analyst

NatWest Group; City Of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A major financial services organization in London is looking for an Infrastructure Analyst. The role involves maintaining operational health, supporting technical performance, and ensuring compliance with regulations. Candidates should possess strong communication skills and expertise in file transfer protocols. Experience in Agile or DevOps environments is essential, along with collaboration skills. This position provides opportunities to innovate and learn within a dynamic team.

Qualifications

• Solid background in Agile or DevOps environments.
• Strong knowledge of FTP, FTPS, and related protocols.
• Ability to communicate complex technical concepts clearly.

Responsibilities

• Support operational health of the platform.
• Contribute to maintaining platform integrity as per technical roadmaps.
• Deliver robust production management service.

Skills

Communication of technical concepts

Collaborative skills

Expertise in file transfer protocols

Knowledge of Agile and DevOps

Tools

Sterling File Gateway

Connect Direct

SFTP

Windows

Linux/Unix

z/OS

Job description

Overview

Hone your analytical skills as you provide support to ensure the operational health of the platform, covering all aspects of service, risk, cost and people. You'll be supporting the platforms' operational stability and technology performance, including maintaining any system's utilities and tools provided by the platform. This is an opportunity to learn a variety of new skills in a constantly evolving environment, working closely with feature teams to continuously enhance your development.

What you'll do

• As an Infrastructure Analyst, you'll be providing input to and supporting the team's activities to make sure that the platform integrity is maintained in line with technical roadmaps, while supporting change demands from domains or centres of excellence.
• You'll be supporting the delivery of a robust production management service for relevant infrastructure platforms.
• In addition, you'll be contributing to the delivery of customer outcomes, innovation and early learning by contributing to test products and services to identify early on if they are viable and deliver the desired outcomes.
• Your role will involve:
  • Contributing to the platform risk culture, making sure that risks are discussed and understood at every step, and effectively collaborating to mitigate risk
  • Contributing to the planning and execution of work within the platform and the timely servicing of feature development requests from cross platform initiatives, and supporting the delivery of regulatory reporting
  • Participating and seeking out opportunities to simplify the platform infrastructure, architecture, services and customer solutions, guarding against introducing new complexity
  • Building relationships with platform, domain and relevant cross-domain stakeholders
  • Making sure that controls are applied and constantly reviewed, primarily against SOX, to ensure full compliance to all our policies and regulatory obligations

Qualifications

• To succeed in this role, you'll need to be a very capable communicator with the ability to communicate complex technical concepts clearly to colleagues, including management level. You'll need a solid background working in an Agile or DevOps environment with continuous delivery and continuous integration. Solid knowledge of FTP, FTPS and other protocols and file transfer products knowledge is strongly preferred. Knowledge and understanding of platforms such as iSeries is preferable but not essential.
• We'll also look to you to demonstrate:
  • Expert knowledge in Sterling File Gateway, including infrastructure and build knowledge
  • Technical knowledge, including platform, technology, products and domains
  • Knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment
  • An understanding of operational principles
  • Good collaboration and stakeholder management skills
  • Expert technical skills in multiple file transfer products including Connect Direct and SFTP
  • Technical knowledge covering Windows, Linux/Unix and z/OS platforms