Information Technology Support Technician

OneAPPS Consulting; England; On-site; GBP 60,000 - 80,000; Full time

Job description

OneAPPS Consulting (www.oneapps.com) is a technology consulting firm based out of London and offices across Europe. We are working on various projects involving diverse, multicultural teams with clients across the Europe. We are an invaluable partner and our teams have collaborated to support the growth of our clients. With more than 7 locations worldwide we help our clients to deliver their projects smoothly. We look forward to getting to know you and working with you.

Job Title : IT Support / IT Technician (Sales & Trading Support)

Location : London

Experience : Min 2-3 years of relevant support experience

We are looking to engage an IT Support / IT Technician with 3 to 6 years experience in IT Support / IT Technician with Sales & Trading Support in a Investment banking trading environment.

Responsibilities include

• Software installation, troubleshoot, repair, and maintain software applications & infrastructure.
• Handling escalation from Helpdesk for application support including in-house, 3rd party applications and market data applications.
• Handling banking Sales & trading users technical queries and support them
• Good knowledge and experience of troubleshooting trading systems and Market data systems on trading desktop environment is desirable
• Knowledge of trouble shooting Bloomberg terminal
• Provide support for operating system drivers, software and firmware.
• Provide support to users for home connection and work from home set up — Firm laptop or personal laptop + virtual machine.
• Ensure that Client policies and procedures are followed by, communicated, and adhered to.
• Create and maintain support documentation.
• Interacting with other support groups (local and global) within the firm across multiple platforms.
• Record and manage all incidents and requests in ticket-tracking system.
• Proactively inform management of trends, significant problems and expected delays.
• On-call – Participate in rotating schedule providing afterhours and weekend support.
• Take initiative to stay current on technology and participate in training programs.
• Be proactively responsive to multiple mediums of communication platforms such as E-mail, Microsoft Teams, Skype, Symphony, Jive, etc.
• Experience in working with Banking and Financial Services / Trading organization

If this role sounds like you, we invite you to apply. Thanks.