Information Hub Assistant

BIMM University; England; On-site; GBP 23,000 - 25,000; Full time

Job summary

A renowned higher education institution in Brighton seeks an Information Hub Assistant to be the welcoming face of the campus. This role involves greeting students, staff, and visitors, responding to inquiries, and supporting administrative tasks. The ideal candidate will have experience in customer service, strong organisational skills, and a friendly, professional demeanor. Benefits include 25 days holiday, a SMART pension, and a comprehensive benefits package.

Benefits

25 days holiday per year

SMART pension

Comprehensive benefits package

Qualifications

• Previous experience in a customer service and/or administrative role.
• Excellent telephone manner and ability to manage high call volumes.
• Friendly, empathetic attitude with a proactive approach to student support.

Responsibilities

• Greet students, staff, and guests at the Campus Information Hub desk.
• Respond to enquiries in person, by phone, and via email.
• Support administrative teams with various tasks.

Skills

Customer service experience

Organisational skills

Communication skills

Time management

Proactive attitude

Education

Good level of general education (English and Maths)

Tools

Microsoft Excel

Job description

Information Hub Assistant
Closing Date: 29/09/2025
Location: Brighton
Salary: £23,810 £24,960

About the Role

As Information Hub Assistant, you’ll be the welcoming face of our campus and the first point of contact for students, staff, and visitors. You’ll play a key role in delivering essential information, supporting day-to-day operations, and ensuring everyone feels informed and supported. This is a varied role that requires excellent time management, prioritisation skills, and a calm, professional approach.

What You'll Do

• Greet students, staff, and guests at the Campus Information Hub desk, creating a warm and professional first impression
• Maintain a clean, organised, and well-presented reception area
• Issue and monitor ID cards for students, staff, and visitors, and maintain accurate visitor records
• Respond to enquiries in person, by phone, and via email, triaging effectively and directing them to appropriate resources
• Liaise with campus departments to ensure the Information Hub remains a reliable and up-to-date resource
• Support administrative teams with a range of tasks, including typing letters, managing student forms, booking auditions, and handling post
• Monitor and authorise student absences via online forms
• Maintain the telephone system and report any issues
• Keep the storage room behind the Information Hub desk tidy and organised
• Assist with general office duties to support the Information Hub Supervisor and wider administrative processes

What You'll Bring

• A good level of general education, including English and Maths
• Previous experience in a customer service and/or administrative role
• Excellent telephone manner and ability to manage high call volumes
• Strong time-keeping, organisational, and prioritisation skills
• Professional personal presentation and communication skills
• Friendly, empathetic attitude with a proactive approach to student support
• Ability to work independently and collaboratively within a team
• Computer literacy, accuracy, and attention to detail
• Ability to remain calm and composed under pressure
• Desirable: experience working with diverse clientele, knowledge of Microsoft Excel, and familiarity with using computer databases

Working hours: 9:45am to 6:15pm (with a one-hour lunch break) during term time, and 9:00am to 5:30pm (with a one-hour lunch break) outside of term time.

Why BIMM University

We are a values led organisation, meaning our core values underpin all that we do:
Believe in Everyone. Challenge the Norm. Grow Together. Do the Right Thing. Own It.

In addition to joining a committed and dedicated team, you will have access to:

• 25 days holiday per year (FTE)
• SMART pension
• A comprehensive benefits package

We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation.

We are committed to promoting the safety and welfare of our students, therefore all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.

How To Apply

Interested in this opportunity, click apply and you will be redirected to our careers website to complete your application.