Independent Living Services Team Leader

Blue Octopus Recruitment Limited; Barnstaple; On-site; GBP 30,000 - 36,000; Full time

Job summary

A reputable recruitment agency is seeking an Independent Living Services Team Leader in Barnstaple to provide line management and support to Independent Living Support Officers. The ideal candidate will have experience working with vulnerable individuals and a background in managing teams, ensuring that high-quality standards are met. This role comes with benefits including 27 days holiday, a pension contribution, and health support. Applications close on 5 January 2026.

Benefits

27 days holiday plus bank holidays

7% employer contribution to pension

Cash plan up to £1,600 per year

Employee Assistance Programme (EAP)

Health & Wellbeing Support

Family Friendly Policies

Cycle to Work Scheme

Tech Scheme

Refer a Friend Scheme

Qualifications

• Previous experience working directly with vulnerable people in a housing management environment.
• Experience working with a range of external agencies relevant to the welfare of older persons.
• Experience managing or supervising people or teams.

Responsibilities

• Provide day-to-day management, support and guidance to Independent Living Support Officers.
• Ensure the service meets changing customer expectations by regularly seeking their views.
• Participate in policy and procedural reviews to identify innovative methods of working.

Skills

Experience working with vulnerable people

Team management or supervision experience

Knowledge of health and safety legislation

Job description

Role: Independent Living Services Team Leader

Location: Barnstaple & surrounding area

Salary: Up to £35,596.80 per annum, plus car allowance

Hours: 37 hours per week

Contract: Permanent

The Role

To provide effective line management to the Independent Living Support Officers, ensuring the delivery of a professional, high‑quality Independent Living Service that adapts to the evolving needs and expectations of customers. The Team Leader will ensure that all necessary and recognised quality standards are met, whilst actively seeking to enhance the service by working in partnership with external agencies that support vulnerable adults.

Key Responsibilities

• Provide day‑to‑day management, support and guidance to Independent Living Support Officers ensuring service compliance with company policy and external obligations, including health and safety legislation.
• Ensure the service meets changing customer expectations by regularly seeking their views on the service provided.
• Participate in policy and procedural reviews to identify innovative methods of working and achieving best practice.
• Actively encourage and support customer involvement within the Independent Living service.

About You

• Previous experience working directly with vulnerable people in a housing management environment.
• Experience working with a range of external agencies relevant to the welfare of older persons.
• Experience managing or supervising people or teams.

Benefits

• 27 days holiday plus bank holidays
• 7% employer contribution to pension
• Cash plan up to £1,600 per year
• Employee Assistance Programme (EAP)
• Health & Wellbeing Support
• Family Friendly Policies
• Cycle to Work Scheme
• Tech Scheme
• Refer a Friend Scheme
• Basic DBS check required

Closing date: Monday, 5 January 2026 – 09:00

Interviews: Monday 12th January

We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form.

Should you wish to discuss your application prior to submitting it, please contact the HR team on 01271 313352.