Independent Advocate - Spot Purchase

Pohwer; Remote; GBP 20,000 - 25,000; Full time

Job summary

A dedicated advocacy organization is seeking an Independent Advocate to provide high-quality advocacy for clients, ensuring their voices are heard in health and social care decisions. The position requires strong communication and IT skills, attention to detail, and a commitment to supporting vulnerable individuals. The role offers 25 days of annual leave plus bank holidays, a cash well-being healthcare plan, and opportunities for professional development and flexible working arrangements.

Benefits

25 days annual leave plus bank holiday

Discretionary shutdown days at Christmas

Cash well-being healthcare plan

Auto-enrolment pension plan

Death in service cover

Qualifications

• Strong communication and time management skills to successfully work remotely.
• Excellent IT skills, including the use of Microsoft Outlook, Word and Excel.
• Attention to detail to ensure accurate recording of records and reporting.

Responsibilities

• Provide high quality instructed and non-instructed advocacy according to the needs of the client.
• Act on behalf of clients following their instructions.
• Evidence effective case management with relevant recording.

Skills

Strong communication and time management skills

Excellent IT skills

Attention to detail

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Independent Advocate – Spot Purchase

Location: Birmingham
Salary: £24,242.40
Hours of Work: 37 hours per week, 9am – 5pm Monday – Friday
Contract type: Permanent

What You’ll Do

• Provide high quality instructed and non‑instructed advocacy according to the needs of the client and relevant to the service being provided
• Act on behalf of clients at all times, including following their instructions, taking action as directed by them or representing their wishes, feelings, beliefs and values in a way that is consistent with the law, guidance and best practice
• Evidence effective, outcome‑focused case management, ensuring all casework demonstrates processes of planning, action and review with relevant recording
• Provide high quality written reports as part of statutory advocacy roles
• Escalate concerns or complaints professionally to relevant public bodies as instructed by clients or otherwise where appropriate

Independent Advocate Requirements

• Strong communication and time management skills to successfully work remotely
• Excellent IT skills, including the use of Microsoft Outlook, Word and Excel, and the ability to learn software packages such as client management databases
• Attention to detail to ensure accurate recording of records and reporting to meet tight deadlines

Desirable

• Previous experience in advocacy, information and advice, or a similar role within health, social care or the voluntary sector
• Demonstrable experience working with vulnerable adults
• Working knowledge of public and voluntary organisations

Benefits

• 25 days annual leave + bank holiday (increasing to 30 days after 5 years’ service) with the option to buy or sell up to 5 days leave + your birthday off as an additional holiday day after 1 year’s service
• Discretionary shutdown days at Christmas with up to 4 additional days leave
• 1 community leave day per annum
• Cash well‑being healthcare plan covering optical/dental/alternative therapy and more
• Auto‑enrolment pension plan
• Death in service cover

Meet the Organisation – Who We Are and What We Do

At POhWER, we are committed to empowering individuals and enabling their voices to be heard. We provide advocacy and information services to support people in making effective decisions about their health and social care. Our team is dedicated to listening, exploring options, and taking action to meet our clients' best interests.

Apply Now

Think you are the perfect fit for this Independent Advocate role? Don’t wait! Apply now with your CV and cover letter.

Closing date: 19 January 6 (we reserve the right to close this vacancy early). Interview dates: TBC.

POhWER is an equal opportunities employer, holder of the Investors in People Silver award, and a member of the MINDFUL EMPLOYER scheme. We are a Level 2 Disability confidence scheme employer; disabled applicants who meet all essential criteria will be guaranteed an interview. We encourage applications from all backgrounds, cultures and abilities, particularly those currently under‑represented in our workforce.

We support colleagues from the armed forces signing the Armed Forces Covenant, and we provide comprehensive DBS and National Offender Management Service vetting for this position.

Successful applicants will need to obtain business insurance for their own vehicle.

POhWER is committed to equality, diversity and inclusion, and offers family‑friendly, inclusive employment policies and flexible working arrangements.