Income Services Administrator

IRIS Recruitment; London; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

A leading housing provider in London is seeking an Income Services Officer to support the prevention and recovery of rent arrears while ensuring excellent customer service. This role involves strong administrative skills, relationship building, and collaboration with stakeholders. The ideal candidate will have a proactive mindset and attention to detail. The position offers benefits such as a generous holiday allowance, flexible working options, and a commitment to professional development.

Benefits

Excellent pension scheme

Generous holiday allowance

Life assurance

Award-winning flexible benefits platform

Support for learning and career development

Hybrid working options available

Qualifications

• Proven experience in strong administrative work.
• Computer literacy and the ability to use your own initiative.
• Strong numeracy skills and attention to detail.
• A proactive mindset and passion for supporting customers to sustain their homes.
• Experience in income collection (beneficial but not essential).

Responsibilities

• Assist in the prevention and recovery of rent arrears and other debts for all tenure types.
• Use strong administrative skills to support the Income Services team.
• Liaise with key internal and external stakeholders to maximize income collection.
• Support customers in meeting and sustaining their tenancy and lease obligations.
• Build and maintain effective working relationships with customers.

Skills

Strong administrative work

Computer literacy

Strong numeracy skills

Proactive mindset

Job description

Income Services Administrator

Permanent

London

£28,000

Hyde is looking for an Income Services Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.

As an Income Services Officer at Hyde, you will play a vital role in supporting the prevention and recovery of rent arrears and other debts, ensuring customers can sustain their tenancies and leases. You’ll work closely with colleagues, stakeholders, and residents to maximize income collection while providing excellent customer service and guidance.

Key Duties

• Assist in the prevention and recovery of rent arrears and other debts for all tenure types.
• Use strong administrative skills to support the Income Services team.
• Liaise with key internal and external stakeholders to maximize income collection.
• Support customers in meeting and sustaining their tenancy and lease obligations.
• Build and maintain effective working relationships with customers.
• Assist in prioritizing rent and service charge payments and arrears reduction.
• Process customer requests for payments taken and/or refunded.
• Encourage the use of digital platforms for contact and payments.
• Provide advice and guidance regarding benefits and welfare entitlements.
• Work collaboratively with the wider Income team to prevent delays in processing information.

Why Join Hyde?

Hyde is part of the Hyde group, one of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.

As an Income Services Officer we’re seeking someone who can bring:

• Proven experience in strong administrative work.
• Computer literacy and the ability to use your own initiative.
• Strong numeracy skills and attention to detail.
• A proactive mindset and passion for supporting customers to sustain their homes.
• Experience in income collection (beneficial but not essential).

The Benefits of Joining Hyde

• Excellent pension scheme
• Generous holiday allowance
• Life assurance
• Award-winning flexible benefits platform
• Support for learning and career development
• Hybrid working options available

Diversity, Inclusion & Accessibility

Equity, diversity, and inclusion are at the heart of who we are at Hyde. We’re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn’t a one-off initiative — it’s embedded in our culture and central to how we work every day.

As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.

We reserve the right to close this advert early if a suitable candidate is identified.