Income Recovery & Housing Support Advisor (Hybrid)

Bromford; Tewkesbury; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading social housing organization in Tewkesbury is seeking an experienced Income Management Officer. In this role, you will manage customer accounts, provide tailored advice on financial challenges, and ensure tenancy sustainment. The ideal candidate will have strong knowledge of housing law and a track record in income recovery. You will also need a full driving license for this mobile role that includes both office and home visits. Join a supportive team making a real difference in people's lives.

Benefits

Supportive team environment

Opportunities for personal impact

Values-led organization

Qualifications

• Proven experience in income recovery or tenancy sustainment within social housing.
• Confident communicator who can work autonomously and solve problems effectively.
• Knowledge of welfare benefits, housing legislation, and court procedures.

Responsibilities

• Managing customer accounts focusing on early intervention.
• Providing advice on benefits, budgeting, and income maximization.
• Preparing and presenting cases in court.

Skills

Income recovery

Tenancy sustainment

Communication

Data analysis

Empathy

Tools

Microsoft tools

Housing systems

Job description

A leading social housing organization in Tewkesbury is seeking an experienced Income Management Officer. In this role, you will manage customer accounts, provide tailored advice on financial challenges, and ensure tenancy sustainment. The ideal candidate will have strong knowledge of housing law and a track record in income recovery. You will also need a full driving license for this mobile role that includes both office and home visits. Join a supportive team making a real difference in people's lives.