Income Officer

DGF Global, LLC.; West Midlands; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A financial services firm is seeking a Temporary Income Officer in Staffordshire to manage rent arrears and provide guidance to tenants. This role involves negotiating payment plans and collaborating with various teams to support tenants' financial well-being. Ideal candidates will have experience in income management and excellent communication skills. The position offers a hybrid working pattern, with immediate start for a temporary contract of 23 months.

Qualifications

• Experience managing rent arrears or income collection in a housing or financial setting.
• Excellent communication skills with a compassionate and professional approach.
• Knowledge of welfare benefits and financial assistance options.

Responsibilities

• Monitor and manage rent accounts to reduce arrears in line with organisational policies.
• Communicate with tenants to agree on realistic payment plans.
• Provide advice on rent obligations and signpost tenants to support services.
• Collaborate with internal teams and external agencies to resolve complex cases.
• Maintain accurate records using income management systems.
• Prepare reports for income collection efforts.
• Support interventions to prevent evictions.

Skills

Managing rent arrears

Excellent communication skills

Knowledge of welfare benefits

Job description

Job Title: Temporary Income Officer

Location: Staffordshire

Contract: 23 months (Temporary)

Working Pattern: Hybrid 2 days in the office, remainder remote

Start Date: Immediate

About The Role

We are recruiting on behalf of our client for a Temporary Income Officer to join their team for a short-term assignment. This is an excellent opportunity for someone with experience in income management and tenant support to make a real impact in the community. As an Income Officer, you will be responsible for managing rent arrears, negotiating payment plans, and providing financial guidance to tenants. Youll work closely with tenants to ensure sustainable solutions while maintaining compliance with policies and regulations.

Key Responsibilities

• Monitor and manage rent accounts to reduce arrears in line with organisational policies
• Communicate with tenants via phone, email, and face-to-face to agree on realistic payment plans
• Provide advice on rent obligations and signpost tenants to welfare benefits or debt support services
• Collaborate with internal teams and external agencies to resolve complex cases
• Maintain accurate records using income management systems
• Prepare reports and contribute to income collection campaigns
• Support interventions to prevent evictions and promote tenant well‑being

What We’re Looking For

Essential

• Experience managing rent arrears or income collection in a housing or financial setting
• Excellent communication skills with a compassionate and professional approach
• Knowledge of welfare benefits and financial assistance options