Income Officer

Niyaa People Ltd; Wales; Hybrid; GBP 40,000 - 48,000; Full time

Job summary

A housing association in Blaenau Gwent seeks an experienced Income Officer for a 6-month temporary position. You will manage rent accounts, support tenants with housing benefits, and maintain compliance with legal policies. Strong communication and negotiation skills are essential. The role offers hybrid working with a rate of £23/hr.

Qualifications

• Previous experience as an Income Officer or similar role dealing with rent arrears.
• Knowledge of housing benefits and rent recovery processes.
• Understanding of relevant legislation and policies.

Responsibilities

• Manage rent accounts and arrears, setting up payment plans.
• Support tenants with housing benefits and ensure correct entitlements.
• Liaise with tenants and agencies to promote tenancy sustainment.

Skills

Communication skills

Negotiation skills

Knowledge of housing benefits

Experience with housing management systems

Job description

Overview

We are currently working with a Housing Association in Blaenau Gwent who are looking for an experienced Income Officer to join their team on a temporary basis. They offer hybrid working and a brilliant opportunity to provide income support as well as general housing support to their tenants.

Job Title: Income Officer
Location: Blaenau Gwent
Contract: 6 month temporary
Working Hours: 37 hours hybrid working available
Rate: £23/hr

Responsibilities

• Manage rent accounts and arrears, setting up affordable payment plans and ensuring timely rent collection.
• Support tenants with housing benefits, including Universal Credit and Discretionary Housing Payments, ensuring correct entitlements.
• Liaise with tenants and agencies to promote tenancy sustainment and prevent eviction through early intervention and support.
• Maintain accurate records and ensure compliance with legal, financial, and safeguarding policies.

What we’d love to see from you

• Previous experience being an Income Officer or a similar role within Housing, where you have dealt with rent arrears and income-based housing management responsibilities.
• Knowledge of housing benefits and the rent recovery process.
• Strong communication and negotiation skills to engage effectively with tenants, colleagues, and external agencies.
• Experience using housing management systems and maintaining accurate financial and case records.
• Understanding of relevant legislation and policies, including safeguarding, GDPR, and pre-court protocols.

If this role is Income Officer for you then please apply or contact (url removed)