Income Officer

Christian Action Housing Association - Enfield; Enfield; Hybrid; GBP 36,000; Full time

Job summary

A local housing association in Enfield is looking for an Income Officer to provide effective rent collection and arrears recovery services. You'll be responsible for managing rent accounts and collaborating with various support agencies. The role offers a hybrid working model, 25 days of holiday and health care benefits. Application deadline is August 29, 2025.

Benefits

25 days holiday plus bank holidays

Health care cashback scheme

Employee assistance programme

Generous pension scheme

Qualifications

• Experience in rent collection and arrears recovery.
• Ability to build partnerships with support agencies.
• Strong organizational and time management skills.

Responsibilities

• Provide a high-quality Rent Collection and Arrears Recovery service.
• Manage a portfolio of rent accounts effectively.
• Develop relationships with key agencies for tenant support.

Skills

Customer focus

Proactive communication

Debt recovery knowledge

Budgeting skills

Job description

Location: Enfield, (Hybrid working offered once settled in role)

Salary: £35,425 per annum

Employment Type: Full-time, 18 month contract

About Us

We are proud to be a local landlord and business, connected to our local community. Across Enfield, Barnet, Haringey and Waltham Forest we provide affordable housing, managing around 1400 homes. Along with our general needs housing, we run essential supported living accommodation and services for young people, helping them to achieve independent living and a bright future. We also have a number of Independent Living schemes for the over 55s, offering peace of mind and an opportunity to remain independent and in the local community.

Role Overview

We are seeking a dedicated Income Officer to join our team in Enfield. Our Income Officers provide a comprehensive and customer focused income management service which offers tenants value for money and efficiency in the management of their rent account.

Key Responsibilities

• To provide a customer focussed, proactive, comprehensive and high-quality Rent Collection and Arrears Recovery service, with primary responsibility for the recovery of current and former tenant rent and arrears recovery on a patch of properties.
• Ensure early intervention, including maximising income, budgeting, referring to debt support agencies, tenancy support or other professional agencies.
• Be responsible for managing a portfolio of rent accounts, working within agreed policies and procedures and utilising all appropriate and available tools to recover debts owed; these will include other departments and taking cases to court where appropriate.
• To provide advice and guidance as appropriate through the arrears and legal process.
• To develop and maintain partnerships with key agencies, including Housing Benefit, DWP, CAB, social services and any other relevant support agencies.
  
  

Benefits

Please see full job description for more details

• 25 days holiday plus bank holidays (pro rata)
• Health care cashback scheme
• Employee assistance programme including free counselling and legal advice
• A supportive and friendly working environment
• Generous pension scheme
  
  

If you are passionate about income management and want to contribute to a rewarding cause, we would love to hear from you. Apply now to join our team as an Income Officer and help us drive positive change!

Dealine for applications: 29th August 2025 with interviews held the following week (wk commencing 1st September 2025)