Income Officer

Sellick Partnership; Remote; GBP 26,000; Full time

Job summary

A recruitment agency is seeking an Income Officer for a fully remote role. This full-time position involves reviewing rent and service charge accounts while providing tailored support to customers. Essential requirements include experience in social housing and the ability to work varied shifts between 08:00 and 22:00. The role offers a salary of £25,883 per annum on a fixed-term contract until October 2026. Apply now to be part of an inclusive team.

Qualifications

• Experience in social housing is essential.
• Ability to work a varied shift pattern between 08:00 and 22:00.

Responsibilities

• Review rent and service charge accounts.
• Contact customers via phone or digital channels.
• Identify reasons for non-payment and provide support/advice.
• Handle sensitive conversations with resilience and empathy.
• Manage a caseload and offer benefit advice.

Skills

Experience in Social Housing

Communication

Resilience

Empathy

Job description

Income Officer

This full‑time position (37.5 hours per week) offers a salary of £25,883 per annum and is a fixed‑term contract until October 2026. The role is fully remote, with working hours scheduled between 08:00 and 22:00.

Daily duties of the Income Officer

• Review rent and service charge accounts, contacting customers via phone or digital channels.
• Identify reasons for non‑payment and provide tailored support/advice.
• Handle sensitive conversations with resilience and empathy.
• Manage a caseload, offer benefit advice, discuss repayment options, and agree sustainable arrangements.
• Ensure customers understand actions required to resolve debt issues.

Essential requirements of the Income Officer

• Previously worked within Social Housing.
• Able to work a varied shift pattern between 08:00 and 22:00.

If you are interested in the role of the Income Officer then please apply now or for more information contact Harry Rigby at the Sellick Partnership Derby office.

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced in the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.