Income Liaison Officer | Croydon Health Services NHS Trust

Croydon Health Services; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prominent healthcare trust in London is looking for an Income Liaison Officer to ensure timely processing of income and debt collections. You will act as the primary liaison between Trust invoice requisitioners and NHS Shared Business Services, managing performances, coordinating customer invoices, and investigating accounts. The role requires strong analytical and organizational skills, as well as experience with accounts receivable. This is a Fixed Term contract position ending on 3rd April 2026.

Benefits

Access to core skills training

Professional development opportunities

Qualifications

• Experience in managing accounts receivable and debt collections.
• Ability to resolve issues between teams.
• Proficient in managing multiple tasks and deadlines.

Responsibilities

• Liaise with NHS SBS for income and receivable services.
• Manage KPIs reporting to address underperformance.
• Review invoices and coordinate with budget holders.
• Investigate suspense accounts and resolve invoice holds.

Skills

Accounts Receivable knowledge

Debt management skills

Analytical skills

Effective communication

Organizational skills

Job description

Income Liaison Officer

Fixed Term, (Contract Ends 3rd April 2026) Band 4

The post holder is responsible to liaise with NHS Shared Business Services (SBS) to ensure income, receivable and debt collections are processed in a timely manner as stipulated in the contract and comply with current legislation, NHS policy and Trust procedures.

Using skill and knowledge of current Accounts Receivable and debt management they will assist with all aspects of the accounts receivable service to ensure the provision of on‑time compliant and accurate processing of customer invoices.

Interview Date - 5th January 2025

Responsibilities

• Provide a primary point of contact and liaison between Trust invoice requisitioners, NHS SBS (the Trust’s outsourced Accounts Receivable team), and customers for the day‑to‑day provision of income and receivable service; act as a point of resolution between NHS SBS and CHS to resolve issues as they arise.
• Assist in managing the set KPIs (as per SBS contract) and report on these to the Income Liaison Manager in order to address any underperformance with NHS SBS.
• Manage the central e‑mail box facility; review invoices holding account, through which invoices are forwarded to the most appropriate staff/budget holder for coding, VAT and processing/inquiry/approval, or returned to NHS SBS.
• Undertake investigations that are held in the various suspense accounts (such as interface rejection, dummy customer, or sales orders outstanding report) and coordinate removal of the hold on customer invoices when requested.

About the Trust

Croydon Health Services NHS Trust provides hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long‑term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.

***Please see the attached supporting document which contains more information about the role in the job description and person specification***

This advert closes on Sunday 21 Dec 2025