Income Collection Officer

Ackerman Pierce; Camden Town; On-site; GBP 80,000 - 100,000; Part time

Job summary

A local housing organization is seeking an Income Collection Officer to maximize service charge income recovery while supporting leaseholders. This role involves liaising with legal representatives, attending court, and providing financial advice. Ideal candidates will have experience in income recovery and a basic understanding of Leasehold Law. Strong communication and IT skills are essential. This is a rewarding opportunity with a focus on customer service.

Qualifications

• Proven experience in recovering service charge income, direct dealings with leaseholders.
• Basic understanding of Leasehold Law.
• Direct experience delivering a frontline service in a challenging housing environment.

Responsibilities

• Maximising recovery of service charge income, debts, and arrears.
• Submitting cases to HMCS for online judgement.
• Liaising with legal representatives and attending court as necessary.

Skills

Experience in recovering service charge income

Understanding of Leasehold Law

Strong IT skills

Excellent written and verbal communication

Ability to advise on financial assistance

Team player

Passion for customer service

Job description

Salary: £22- £28 / Hour
Job type: Day to Day Cover
Location: Camden

Income Collection Officer

We are seeking an enthusiastic, motivated and innovative professional to join our team, specialising in the recovery of service charge income. This is a key role in ensuring leaseholders receive the right support while maximising income recovery.

What we’re looking for:

• Proven experience in recovering service charge income, including direct dealings with leaseholders
• A basic understanding of Leasehold Law
• Direct experience delivering a frontline service in a challenging housing environment
• Strong IT skills with excellent written and verbal communication
• Ability to advise on financial assistance, provide basic benefit advice, and make referrals to debt advice agencies
• A team player who can also work independently, stay organised, and meet tight deadlines
• A passion for delivering first class customer service

Key responsibilities include:

• Maximising recovery of service charge income, debts and arrears in line with procedures
• Submitting cases to HMCS for online judgement, monitoring progress, and escalating to enforcement where required
• Liaising with legal representatives and attending court as necessary
• Providing advice on financial assistance for major works debt and signposting to support services
• Handling leaseholder enquiries and resolving disputes end to end
• Administering suspense accounts, reallocating payments, reconciling accounts, and processing refunds where necessary

This is an exciting opportunity to take ownership of a challenging but rewarding role, supporting leaseholders while ensuring effective income recovery.