Incident Management Coordinator - Ref: V323

Total Integrated Solutions Ltd; East Midlands; On-site; GBP 26,000 - 29,000; Full time

Job summary

A dynamic service and maintenance provider in the East Midlands seeks an Incident Management Coordinator to enhance customer service and operational efficiency. The role involves managing service calls and liaising with site engineers. Candidates must possess strong communication skills, IT proficiency, and a proactive attitude. This full-time position offers a salary between £26,500 and £28,080 along with various benefits, including annual salary increases and holiday perks.

Benefits

Pension Scheme

Medical Cash Plan

23 days holiday increasing to 27 days

Birthday holiday

Qualifications

• Excellent verbal and written communication skills required.
• Familiarity with Microsoft software is essential.
• Industry knowledge would be beneficial.

Responsibilities

• Log and distribute reactive calls to engineers in line with SLAs/KPIs.
• Liaise with site engineers to ensure jobs are updated in real time.
• Ensure completed calls are costed according to contract terms.

Skills

Communication skills

Team player

IT skills

Ambition

Tools

Microsoft software

Job description

This is an excellent opportunity for a proactive and customer-focused individual to join our growing Service and Maintenance team as
an Incident Management Coordinator. The ideal candidate will bring energy, enthusiasm, and a strong commitment to
delivering premium customer service. This role offers great potential for professional development and the chance to play a key part in ensuring our service operations run smoothly and efficiently.

The role involves:

• Log and distribute reactive calls to engineers in line with SLAs/KPIs
• Liaise with site engineers to ensure jobs are responded to and updated in real time
• Process completed paperwork and action additional work required, where applicable
• Liaise with the customer to ensure all updates are communicated effectively
• Ensure completed calls are costed in accordance with contract terms
• General promotion of the Company and it’s services
• Updating/maintaining the Company’s maintenance software in line with compliance

Key experience / Qualifications:

• Be able to communicate and build successful working relationships with customers and other employees
• Excellent verbal and written communication skills
• Good IT skills and a familiarity with Microsoft software
• You will be a team player with ambition who is willing to learn new technologies and procedures
• Industry knowledge would be beneficial

Qualities required:

• A Positive, self-motivated proactive individual
• Ability to operate effectively under pressure to rapidly changing circumstances
• Good communication skills with the ability to build successful working relationships with customers and colleagues
• Be well organised and have self-discipline
• Have the desire to learn and continually improve your knowledge

We will offer the following package:

• Monday – Friday, 8.00am – 5.00pm (Permanent)
• £26,500 - 28,080 (depending on experience)
• Commitment to annual inflation increase in salary, Difference Maker Awards, Pension Scheme, Life and Accident Insurance, Medical Cash Plan, Cycle to Work, 23 days holiday increasing to 27 days plus 8 bank holidays, Birthday holiday, Pension Salary Sacrifice Scheme, Holiday Buy Scheme, Perks and Employee Assistance Program

To apply:

Please send your CV to [e-mail]

People Department, TIS Ltd, Hamilton Way, Oakham Business Park, Mansfield, Notts NG18 5BU