Inbound/Outbound Customer Service Advisors

Ant Marketing; Sheffield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A customer service provider located in Sheffield is seeking full-time Inbound Call Centre Agents. The role involves taking inbound calls and making outbound calls, with a strong emphasis on providing excellent customer service. No specific experience is necessary, as full training will be provided. This position is office-based and requires applicants to be within a 1-hour commuting distance from the office.

Qualifications

• Able to provide excellent customer service.
• Comfortable making and receiving calls.

Responsibilities

• Taking inbound & making outbound calls.
• Updating records.
• Escalating calls when necessary.

Skills

Comfortable in speaking on the phone

Customer service experience

Ability to use a computer/laptop

Job description

Overview

Inbound/Outbound Customer Service Advisors

We are looking for a high volume of full-time Inbound Call Centre Agents to work for us.

You will be based at our Church Street office, located in Sheffield City Centre.

We are only able to consider applicants within a 1 hour commuting distance of our Sheffield Offices.

Please note this is an Office Based role.

Hours

• Monday – Friday 8am-8pm
• Between 37 - 40 Hours Per Week

Wage

• £12.21 Per Hour – This is paid on a monthly basis.

Responsibilities

• Taking Inbound & Making Outbound calls.
• Providing excellent customer service.
• Updating records.
• Escalating calls where necessary

Candidate requirements

• Comfortable in speaking on the phone
• Able to use a computer/laptop
• Previous call centre experience is an advantage, but not essential as full training will be given.
• Previous Customer Service experience is advantageous.

Contract Type: Temporary