Inbound Customer Service Representative

The Launch Group; Gateshead; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic customer service provider in the UK is seeking a dedicated Customer Service Representative. In this full-time role, you will assist customers with claims and inquiries, ensuring high service standards. Proven customer service experience and strong communication skills in English are required. Benefits include company pension, mentoring programs, and more. Competitive salary starting at £23,809.50 per year.

Benefits

Bereavement leave

Company pension

Cycle to work scheme

Employee mentoring programme

Free parking

Health & wellbeing programme

On-site parking

Qualifications

• Proven experience in a customer service role is preferred.
• Strong communication skills in English are highly desirable.
• Flexibility to work various shifts as required by the business.

Responsibilities

• Responding to customer inquiries via phone and email to ensure high service standards.
• Assisting customers with product information, order processing, and issue resolution.
• Collaborating with team members to enhance overall customer satisfaction.

Skills

Customer service experience

Strong communication skills

Phone etiquette

Analytical skills

Data entry skills

Positive attitude

Job description

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers who are inquiring about general claims, payments, advances, change of details/circumstances, new Universal Credit claims, and appointment-related queries.

You will make a difference in people’s lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, out of work, or unable to work.

Providing exceptional service and support is key. Your ability to communicate effectively and analyze customer needs will be important in enhancing customer satisfaction.

• Proven experience in a customer service role is preferred.
• Strong communication skills in English are highly desirable.
• Excellent phone etiquette and interpersonal skills.
• Ability to analyze information and provide solutions effectively.
• Proficient in data entry with attention to detail.
• A positive attitude and willingness to learn new skills.
• Flexibility to work various shifts as required by the business.

Responsibilities include:

• Responding to customer inquiries via phone and email to ensure high service standards.
• Utilizing effective phone etiquette to create a positive customer experience.
• Assisting customers with product information, order processing, and issue resolution.
• Upselling additional products or services based on customer needs and preferences.
• Accurately entering customer data into the system while maintaining confidentiality.
• Analyzing customer feedback and providing insights to improve service delivery.
• Collaborating with team members to enhance overall customer satisfaction.

Benefits include:

• Bereavement leave
• Company pension
• Cycle to work scheme
• Employee mentoring programme
• Free parking
• Health & wellbeing programme
• On-site parking

This is a full-time position, Monday to Friday, NO WEEKENDS!

Pay: From £23,809.50 per year