Inbound Call Centre Agent

Path2 Solutions; Remote; GBP 26,000; Full time

Job summary

A nationally recognised company is looking for inbound call centre agents to join their remote team in the Derby area. The role involves answering customer queries, logging calls, and managing bookings and cancellations. With a focus on an excellent work-life balance, this position offers a competitive salary of £25,396 per annum, weekly pay, and numerous career progression opportunities. All necessary equipment, including a laptop, will be provided.

Benefits

Weekly pay

Excellent work-life balance

Career progression opportunities

Paid breaks

In-house pension and life assurance scheme

Qualifications

• Experience in a customer service role preferred.
• Ability to handle inbound calls professionally.
• Familiarity with internal systems for call logging.

Responsibilities

• Answer inbound calls and deal with customer queries.
• Log calls on the internal system.
• Book, reschedule, and log cancellations.

Skills

Customer service skills

Polite communication

Call logging

Complaint resolution

Job description

Job Description

Path2 is delighted to be working with a fantastic nationally recognised company seeking inbound call centre agents in the Derby area to join their expanding operation. This is a work from home vacancy with no travel to the office required and all equipment will be provided including a laptop.

Inbound call centre agents are a vital part of our team and day‑day duties will include answering inbound calls dealing with customer queries in a polite and professional manner, logging calls on internal system, booking, rescheduling and logging cancellations and escalating any complaints to the correct department.

Benefits

• Weekly pay
• Excellent work life balance
• Fantastic career progression opportunities
• Long term opportunity
• Paid breaks
• In‑house pension and life assurance scheme

Pay:
£25,396 per annum

Shifts:
40 hours per week Monday – Friday between 8am – 8pm