In-Store Customer Experience Specialist

Three UK; England; On-site; GBP 60,000 - 80,000; Part time

Job summary

A telecommunications company in the UK is looking for a Retail Customer Advisor to enhance customer experiences. The ideal candidate will have a strong passion for customer service, excel in team collaboration, and be proactive in problem-solving. Responsibilities include engaging with customers, achieving KPIs, and providing personalized solutions. Full training is provided, and a part-time position with a competitive benefits package is offered, including a free staff handset and generous holiday allowance.

Benefits

Free staff handset unlimited SIM card

4.5% employer pension contribution

Life assurance

Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days

Qualifications

• Strong passion for delivering exceptional customer service and understanding customer needs.
• Ability to work well within a team contributing to a positive environment.
• Resourceful and proactive in resolving customer enquiries.

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Create exceptional experiences and promote innovative products.
• Achieve personal and store Key Performance Indicators (KPIs).
• Provide personalised solutions for mobile or network-related enquiries.

Job description

A telecommunications company in the UK is looking for a Retail Customer Advisor to enhance customer experiences. The ideal candidate will have a strong passion for customer service, excel in team collaboration, and be proactive in problem-solving. Responsibilities include engaging with customers, achieving KPIs, and providing personalized solutions. Full training is provided, and a part-time position with a competitive benefits package is offered, including a free staff handset and generous holiday allowance.